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Regional E-commerce Subscription and Sellout Platform Operations,asisstant Manager
2 weeks ago
Position Summary
Position Summary
Role and Responsibilities
Platform Management:
- Oversee the day-to-day operations of our subscription and sell-out platforms, ensuring optimal performance, reliability, and scalability.
- Monitor health, identify and resolve technical/logistics issues, and implement proactive measures to prevent disruptions.
- Collaborate with subsidiaries and development teams to implement platform enhancements and new features.
- Run basic financial modelling to ensure programs remain profitable
Performance Monitoring and Reporting:
- Track KPIs and metrics to ensure the health and effectiveness of the subscription/sell-out platforms
- Analyse data to identify opportunities for process optimization and revenue growth.
- Collaborate with customer support teams to address customer inquiries and resolve issues promptly.
- Develop and maintain documentation and playbook to enable in-country online teams implement initiatives and projects
Project Management:
- Lead cross-functional/regional projects related to platform enhancements and new feature launches.
- Manage project timelines and resources to ensure successful project delivery.
- Coordinate with internal and external stakeholders to ensure alignment and effective communication.
Skills and Qualifications
- Bachelor's degree in Economics, Business Administration, or a related field.
- At least 5 years of experience in sell-out/subscription platform operations, preferably within a subscription-based or e-commerce environment.
- Proven track record with international/regional project management involving different markets and geographies within Southeast Asia
- Experience managing logistics (and reverse logistics)
- Experience with working with multiple stakeholders
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in data analysis and reporting tools (e.g., SQL, Excel).
- Strong problem-solving and analytical abilities.
