L2 Support Analyst

3 days ago

Singapore NET6TEM PTE. LTD. Full time

**L2 SUPPORT ANALYST**
- 12 Months Contract - renewable _
- Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24
- 6 production support for the APAC region.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.

**RESPONSIBILITIES**
- Incidents resolution.
- Preventive maintenance.
- Pro-active actions / measures to limit corrective maintenance activities.Weekend/Holiday/Night support.

**Technical**
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plusGood technical troubleshooting and debugging skills.

**Functional**
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.Possess good analytical skill and self-motivated

**Behavioural**
- Good team player with strong analytical, communication and interpersonal skills.
- Results and client oriented.
- Able to work independently with mínimal supervision but with a keen sense to escalate timely and appropriately.Excellent people management and communication skills.

**SPECIFIC QUALIFICATIONS
**Qualifications**
- University Degree in Computer Science or related disciplines.Good command of spoken and written English.

**Experience**

**Customer/Supplier Relations:
**Internal**:

- Customers
- Business lines e.g. TBA
- Middle Office e.g. PCMO
- Back Office e.g. ARPC
- SuppliersICM IT teams e.g. Payment, CDL

**External**:

- Vendors of local cash management solutions e.g. FIS, Nucleus.
- Regulators i.e. HKICL, BCS, MAS.

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