L2 Technical Support Analyst

1 day ago

Singapore Luxoft Full time

**Project** Description**:
Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We're looking for someone like that - an L2 Technical Support Analyst - to join our client's team.

You'll be working as part of the Security department within Technology Services. Within Security, you'll be part of a global Access Management team and responsible for all aspects of production support.

**Responsibilities**:

- Manage support and monitoring of the banks critical Access Management solutions, synchronisation/provisioning workflows and infrastructure components through the complete IPM lifecycle. This will include: Application Configuration Management from the Authorisation Concept to the Entitlement Management Request tool (ECMS -> BBS), Provisioning Interface Configuration (BBS -> Target), Bulk Entitlement Updates (BBS MM), Business Role Management, Mover Process/Suppression Support, the migration of BBS>Omada
- Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
- Work collaboratively with internal/external teams, always focusing on the best approach for the bank
- Managing knowledge articles in the knowledge management repository
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

This position requires 5 days a week office presence.**Skills**:
Must have
- L2 Support experience (analysing problems and offering solutions to issues that cannot be addressed by L1 Teams);
- Good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management (ideally in ServiceNow or similar Service Management tool);
- Experience with Unix & Database queries (to the extent allowing you to manage infrastructure components and analyse data);
- Sound understanding of Agile or other SDLC methodology;
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities;
- Ability to adapt new processes/tools;
- Being self-reliant, reliable and accurate team player;

Nice to have
- Any experience in Access Management / Security IT (eg, Sun/Oracle IDM, Sailpoint, Siteminder, Cyberark, Omada);
- Basic experience with MS Azure cloud;
- Any experience with BBS, ECMS, Mainframe/TSO (create and run Mainframe SQL scripts), LDAP, ACTIVE DIRECTORY, OMADA;
- Preferable tools knowledge: Mainframe (TSO, JCL, Editor), Database (DB2, SQL, Spufi/Startool), Putty, TOAD

**Languages**:
English: B2 Upper Intermediate

**Seniority**:
Regular

**Relocation package**:
If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL2)

Ref Number

VR-97665

  • L2 Technical Support Analyst

    2 days ago

    Singapore D-EDGE Full time

    **Position Summary**: - The role of the Level 2 support is to be the connection between Customer service and R&D teams. - The L2 team has to handle multiple types of issues, that can be bugs, incidents, global connectivity issues or misconfigurations on both Availpro & Fastbooking platforms. - The team also has to analyze the platform or partner’s...

  • L2 Support Analyst

    4 hours ago

    Singapore UBS Full time

    Singapore - Information Technology (IT) - Group Functions **Job Reference #** - 284860BR **City** - Singapore **Job Type** - Full Time **Your role** - Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven...

  • L2 Support Analyst

    2 days ago

    Singapore UBS Full time

    Singapore - Information Technology (IT) - Group Functions **Job Reference #** - 298017BR **City** - Singapore **Job Type** - Full Time **Your role** - Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven...

  • Senior L2 Production Technical Support

    4 days ago

    Singapore beBeeTechnical Full time $60,000 - $110,000

    Job SummaryWe are seeking a skilled and experienced L2 Technical Support Specialist to provide high-quality day-to-day technical support for our Java/Web-based application.

  • L2 Support Engineer

    1 week ago

    Singapore Purple Drive Technologies Full time

    Role**:JD for L2 Support** Experience: 4+ Location: Singapore **Requirements**: **Technical Skills & Experience** - **JD for L2 Support**: Must Have: - Ready to work in Production Support/L2 Support - Knowledge of Unix, shell script, SQL, Open shift/Kubernetes - Should be proficient in one of the technologies - Java / Python / Database / Hadoop - Strong...

  • Support Analyst

    4 weeks ago

    Singapore SCIENTE Full time

    Support Analyst - Application Support L1/L2 Support Analyst - Application Support L1/L2 Direct message the job poster from SCIENTE We are looking for a proactive and technically sound Support Analyst to join a fast-paced, multicultural IT environment. The ideal candidate will be responsible for providing Level 1 and Level 2 support for a range of corporate...

  • Application Support Analyst

    3 days ago

    Singapore UARROW PTE. LTD. Full time

    The Technical Application Support Analyst is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and...

  • Cybersecurity Analyst SOC L2

    6 days ago

    Singapore Capgemini Full time

    **About Capgemini** A global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50...

  • IT Support Analyst

    1 week ago

    Singapore StaffGo Full time

    Our client, a leading global law firm, is seeking a dedicated and proactive **L2 IT Service Desk Analyst** to join their team. This is an exciting opportunity for an experienced IT professional to provide escalated technical support and troubleshoot more complex issues in a dynamic, fast-paced professional environment. **The Role** **Key...

  • Support Analyst

    3 days ago

    Singapore Michael Page Full time

    Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....