L2 Technical Support Analyst

2 weeks ago

Singapore Luxoft Full time

**Project** Description**:
Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We're looking for someone like that - an L2 Technical Support Analyst - to join our client's team.

You'll be working as part of the Security department within Technology Services. Within Security, you'll be part of a global Access Management team and responsible for all aspects of production support.

**Responsibilities**:

- Manage support and monitoring of the banks critical Access Management solutions, synchronisation/provisioning workflows and infrastructure components through the complete IPM lifecycle. This will include: Application Configuration Management from the Authorisation Concept to the Entitlement Management Request tool (ECMS -> BBS), Provisioning Interface Configuration (BBS -> Target), Bulk Entitlement Updates (BBS MM), Business Role Management, Mover Process/Suppression Support, the migration of BBS>Omada
- Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
- Work collaboratively with internal/external teams, always focusing on the best approach for the bank
- Managing knowledge articles in the knowledge management repository
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

This position requires 5 days a week office presence.**Skills**:
Must have
- L2 Support experience (analysing problems and offering solutions to issues that cannot be addressed by L1 Teams);
- Good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management (ideally in ServiceNow or similar Service Management tool);
- Experience with Unix & Database queries (to the extent allowing you to manage infrastructure components and analyse data);
- Sound understanding of Agile or other SDLC methodology;
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities;
- Ability to adapt new processes/tools;
- Being self-reliant, reliable and accurate team player;

Nice to have
- Any experience in Access Management / Security IT (eg, Sun/Oracle IDM, Sailpoint, Siteminder, Cyberark, Omada);
- Basic experience with MS Azure cloud;
- Any experience with BBS, ECMS, Mainframe/TSO (create and run Mainframe SQL scripts), LDAP, ACTIVE DIRECTORY, OMADA;
- Preferable tools knowledge: Mainframe (TSO, JCL, Editor), Database (DB2, SQL, Spufi/Startool), Putty, TOAD

**Languages**:
English: B2 Upper Intermediate

**Seniority**:
Regular

**Relocation package**:
If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL2)

Ref Number

VR-97665

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