
L2 Support Analyst
2 days ago
Singapore
- Information Technology (IT)
- Group Functions
**Job Reference #**
- 298017BR
**City**
- Singapore
**Job Type**
- Full Time
**Your role**
- Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
- We’re looking for L2 Support Analyst (SME) to:
- Be responsible for stakeholder management with local business and operations team.
- fundamental IT skills across Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, App Dynamics, Splunk/ Automation Anywhere, MQ or EMS
- define workarounds for known errors and initiate process improvements
- strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Ensure production stability and availability for key operational business processes.
- A natural ability to solve complex issues (covering both technical and business areas)
- manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management
**Your team**
**Your expertise**
- Bachelor degree in computer related discipline
- 5-10 years of Level2 Production support experience in a global environment
- hands-on experience of WebSphere, Linux, Cloud (Azure) and automation tools - AppDynamics, Splunk/Selenium, Jenkins
- highly committed, resilient and have a strong focus on ownership of issues and commitment to resolving them, managing stakeholder communication, raising incident channel, technical investigation (analysis, identification of technical component having issue) and following escalation matrix.
- able to drive service improvements ( setup telemetry for early detection of incidents and faster recovery, automation of repetitive/manual tasks)
**How we hire**
**Contact Details**
- UBS Business Solutions SA
- UBS Recruiting
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