
L2 Support Analyst
3 hours ago
Singapore
- Information Technology (IT)
- Group Functions
**Job Reference #**
- 284860BR
**City**
- Singapore
**Job Type**
- Full Time
**Your role**
- Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
- We’re looking for L2 Support Analyst (SME) to:
- Be responsible for stakeholder management with local business and operations team.
- fundamental IT skills across Cloud (Azure), Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, App Dynamics, Splunk/ Automation Anywhere, MQ or EMS
- define workarounds for known errors and initiate process improvements
- strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Ensure production stability and availability for key operational business processes.
- A natural ability to solve complex issues (covering both technical and business areas)
- manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management
**Your team**
**Your expertise**
- 5-10 years of Level 2 Production support experience in a global environment
- hands-on experience in WebSphere, Linux, Cloud (Azure) and automation tools - AppDynamics, Splunk/Selenium, Jenkins
- able to drive service improvements ( setup telemetry for early detection of incidents and faster recovery, automation of repetitive/manual tasks)
- confident communicator that can explain technology to non-technical audiences
**How we hire
-
L2 Technical Support Analyst
1 day ago
Singapore Luxoft Full time**Project** Description**: Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We're looking for someone like that - an L2 Technical Support Analyst - to join our...
-
L2 Support Analyst
2 days ago
Singapore UBS Full timeSingapore - Information Technology (IT) - Group Functions **Job Reference #** - 298017BR **City** - Singapore **Job Type** - Full Time **Your role** - Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven...
-
Cybersecurity Analyst SOC L2
6 days ago
Singapore Capgemini Full time**About Capgemini** A global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50...
-
Support Analyst
4 weeks ago
Singapore SCIENTE Full timeSupport Analyst - Application Support L1/L2 Support Analyst - Application Support L1/L2 Direct message the job poster from SCIENTE We are looking for a proactive and technically sound Support Analyst to join a fast-paced, multicultural IT environment. The ideal candidate will be responsible for providing Level 1 and Level 2 support for a range of corporate...
-
VP1 L2 Compliance Product Analyst, GIPS
4 days ago
Singapore UOB Full timeJoin to apply for the VP1 L2 Compliance Product Analyst, GIPS role at UOB . United Overseas
-
L2 Support Engineer
7 days ago
Singapore Purple Drive Technologies Full timeRole**:JD for L2 Support** Experience: 4+ Location: Singapore **Requirements**: **Technical Skills & Experience** - **JD for L2 Support**: Must Have: - Ready to work in Production Support/L2 Support - Knowledge of Unix, shell script, SQL, Open shift/Kubernetes - Should be proficient in one of the technologies - Java / Python / Database / Hadoop - Strong...
-
Support Analyst
3 days ago
Singapore Michael Page Full timeJoin to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....
-
L2 Technical Support Analyst
2 days ago
Singapore D-EDGE Full time**Position Summary**: - The role of the Level 2 support is to be the connection between Customer service and R&D teams. - The L2 team has to handle multiple types of issues, that can be bugs, incidents, global connectivity issues or misconfigurations on both Availpro & Fastbooking platforms. - The team also has to analyze the platform or partner’s...
-
Support Executive
7 days ago
Singapore Power IT Services private limited Full timeJob Title : Support Executive - L2 Support Job Description: Must Have skills: - Ready to work in Production Support/L2 Support - Knowledge of Unix, shell script, SQL, Open shift/Kubernetes - Should be proficient in one of the technologies - Java / Python / Database / Hadoop - Strong knowledge of ITIL processes Good to Have skills: - SRE knowledge **Job...
-
Application Support Analyst
3 days ago
Singapore UARROW PTE. LTD. Full timeThe Technical Application Support Analyst is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and...