L2 Support Analyst

3 hours ago


Singapore UBS Full time

Singapore
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 284860BR

**City**
- Singapore

**Job Type**
- Full Time

**Your role**
- Are you an SME when it comes to Apache/Tomcat, Cloud (Azure) or tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
- We’re looking for L2 Support Analyst (SME) to:
- Be responsible for stakeholder management with local business and operations team.
- fundamental IT skills across Cloud (Azure), Unix, WebSphere/Tomcat/Apache, Shell/Perl scripting, App Dynamics, Splunk/ Automation Anywhere, MQ or EMS
- define workarounds for known errors and initiate process improvements
- strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Ensure production stability and availability for key operational business processes.
- A natural ability to solve complex issues (covering both technical and business areas)
- manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management

**Your team**

**Your expertise**
- 5-10 years of Level 2 Production support experience in a global environment
- hands-on experience in WebSphere, Linux, Cloud (Azure) and automation tools - AppDynamics, Splunk/Selenium, Jenkins
- able to drive service improvements ( setup telemetry for early detection of incidents and faster recovery, automation of repetitive/manual tasks)
- confident communicator that can explain technology to non-technical audiences

**How we hire



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