Retail Operation Manager

6 days ago


Singapore MCM SINGAPORE PTE. LTD. Full time

**Job Descriptions
Sales & Clientelling:

- Manage and deliver Annual Sales Plans and profitability goals by overseeing and managing the operations of all Singapore DOS
- Work with Boutique Managers to achieve business target through key product launches and promotions
- Optimize KPI while effectively managing expense
- Driving the operational standards, customer service standards, visual standards according to global standards to set a benchmark in the markets to deliver excellent customer service
- Grow VIP database through retention and cultivation of client relationships
- Identify training needs and opportunities in retail and develop or select training programs that will drive best in class service

People Management:

- Partner with HR on recruitment and talent development strategy
- Drive recruitment and placement of both full time and part time labor in line with the manpower budgets
- Manage staff disciplinary issues

Marketing & Project Management:

- Working closely with Marketing to initiate programs to drive traffic and sales
- Oversee the executions, analysis the results and provide constructive feedback
- Take charge of all operations and projects of existing and new stores, closure and pop-up events

Merchandising:

- Stock transfers and replenishment
- Perfume order and stock replenishment with the distributor
- Sales forecast for Auto Replenishment Merchandise
- Market feedbacks on products and quality issues

**Requirements**:

- Diploma/Degree holder with more than 5 years in the retail operation management in multi stores
- Understanding of Singapore luxury retail market
- Project management skills, ability to balance several simultaneous projects leading to a common endpoint
- Interpersonal skills and agility are the key capabilities
- Proficient in Microsoft Office Tools and SAP



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