Customer Service Resolution Specialist, Singapore

3 days ago

Singapore Vestiaire Collective Full time

Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others' wardrobes.

Encouraging consumers to join the circular economy as the sustainable alternative to throw-away fashion, the platform is unique due to its highly engaged community, its rare desirable inventory and its authenticity and quality control process. Launched in Paris in October 2009,

Our values have built our success and made us who we are as a fast-growing company because we think collective: we work with style, with entrepreneurial spirit and with passion. We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

We are hiring a **Customer Service Resolution Specialist, Singapore**

The **Customer Service Resolution Specialist**, deals with complex level 3 requests from Vestiaire Collective users in Singapore (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.

**What you'll do**:

- Answer level 3 complex/high added value complaints from customers and prospects of Vestiaire Collective.
- Analyze & understand customer needs and expectations and provide a relevant and personalized answer until complete resolution.
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be Vestiaire Collective ambassador through perfect written and oral expression, an appropriate tone, and an empathetic attitude.
- Liaise with internal stakeholders to comply with customer's needs.
- Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement. Main aim being increase of customer satisfaction

**Who you are**:

- At least 3 years of successful experience in Customer Service.
- Passionate about the world of fashion, luxury, and circularity, you understand the customer's expectations.
- Strong customer empathy and an understanding the Buyer & Seller mindset
- Perfect command of written and spoken Korean and English (Must)
- Excellent interpersonal skills, sense of service and teamwork.
- Flexibility, reactivity and ability to adapt your work to peaks in activity.
- Rigor and organizational skills.

**What we offer**
- A meaningful job with an impact on the way people consume fashion and promote sustainability
- Flexible work arrangements
- The opportunity to create impact in a high growth environment
- The possibility to work as part of a global diverse team with more than 50 nationalities
- 2 days to help Project - reinforcing your activist journey and volunteer for an association
- Investment in your learning and growth
- Competitive compensation and benefits package

**_Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community._**:

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