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Incident Resolution Specialist
2 weeks ago
We are seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for coordinating incident responses to ensure minimal business impact.
Your expertise in ITIL principles and solid understanding of the incident management process will enable you to drive parties towards service restoration.
- Lead critical and major incidents to closure by collaborating with multiple vendors and stakeholders.
- Develop clear customer communications and keep stakeholders updated throughout the incident lifecycle.
- Ensure all support teams adhere to the incident management process on every incident.
- Drive incident resolution through strong verbal and written communication skills and ability to translate technical information into business language.
The ideal candidate will have:
- ITIL v3.0 Foundation training or certification.
- Experience working with Service Management Tools such as BMC Remedy or Service Now.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and maintain a clear and focused thinking.
Prior experience in Change Management, Problem Management, Threat Intelligence, ITIL, and Incident Management is highly desirable.
