Incident Resolution Specialist

7 days ago


Singapore beBeeManagement Full time $80,000 - $120,000
Job Title: Senior Incident Manager

The role of an Incident Manager is critical in ensuring the smooth operation of group businesses.

As a seasoned professional, you will be responsible for managing technology incidents that impact our operations.

  • Lead incident management efforts to minimize downtime and ensure business continuity
  • Collaborate with cross-functional teams to identify and resolve root causes of incidents
  • Develop and implement effective incident response plans to mitigate risks
  • Provide timely updates to stakeholders on incident status and progress
  • Conduct post-incident reviews to identify areas for improvement and develop corrective actions

Key Responsibilities:

  • Incident Management: Manage technology incidents from initial detection to resolution
  • Cross-Functional Collaboration: Work with IT, Operations, and other teams to resolve incidents and improve processes
  • Root Cause Analysis: Identify and analyze the root cause of incidents to prevent recurrence
  • Communication: Provide timely and effective communication to stakeholders on incident status and progress
  • Process Improvement: Develop and implement process improvements to reduce incident frequency and impact

Requirements:

  • Bachelor's degree in Computer Science, Business, or related field required
  • ITIL certification highly desirable
  • 8-15 years of experience in IT operations, incident management, or a related field
  • Excellent communication and problem-solving skills

Benefits:

  • Opportunity to work with a dynamic team to drive business growth
  • Professional development and training opportunities
  • Competitive salary and benefits package

Technical Skills:

  • Remedy
  • Helix (database)
  • Data Analysis
  • Ticketing
  • BMC Remedy
  • Root Cause Analysis
  • Logging
  • PowerPoint
  • Excel
  • ITIL

Our Ideal Candidate:

We are looking for an experienced Incident Manager to join our team. The ideal candidate will have a strong background in IT operations and incident management, as well as excellent communication and problem-solving skills.

Why Join Our Team?

Join our team and take your career to the next level. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.



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