Current jobs related to Technology Incident Resolution Specialist - Singapore - beBeeIncidentManagement
-
Incident Resolution Specialist
2 weeks ago
Singapore beBeeincident Full timeIncident Resolution Specialist Job Overview: A seasoned incident resolution specialist is required to oversee technology incidents impacting business operations. The role entails collaborating with relevant business and technology units to adhere to incident and problem management processes and procedures. Key Responsibilities: Manage technology...
-
Incident Resolution Specialist
2 weeks ago
Singapore beBeeincident Full time $60,000 - $80,000Incident Resolution SpecialistWe are seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for coordinating incident responses to ensure minimal business impact.Your expertise in ITIL principles and solid understanding of the incident management process will enable you to drive...
-
Incident Resolution Specialist
1 week ago
Singapore beBeeIncidentManagement Full time $98,000 - $163,000Incident Management ProfessionalThis is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations.Key Responsibilities:Manage ownership of...
-
Incident Resolution Specialist
7 days ago
Singapore beBeeIncidentManagement Full timeIncident Management Professional This is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations. Key Responsibilities: Manage...
-
Singapore beBeeIncident Full time $11,000Job Opportunity:A skilled and experienced professional is required to lead the resolution of complex technology incidents. This role involves end-to-end ownership of critical incidents, with a focus on minimizing service disruption and ensuring high-quality incident documentation.Key Responsibilities:
-
IT Incident Resolution Specialist
2 weeks ago
Singapore beBeeExpert Full time $90,000 - $120,000Incident Manager Job Summary">We are seeking a skilled Incident Manager to lead and oversee incident management processes.">Key Responsibilities:">Manage the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders.Drive Root Cause Analysis (RCA) for critical incidents and ensure...
-
Senior IT Incident Resolution Specialist
2 weeks ago
Singapore beBeeIncident Full timeKey Roles and Responsibilities We are looking for an experienced Incident Manager to oversee the management of technology incidents that impact our businesses. You will work closely with relevant business and technology groups/units to ensure compliance with incident and problem management processes and procedures. Your primary focus will be on owning...
-
Incident Resolution Professional
4 days ago
Singapore beBeeincident Full time $100,000 - $170,000Job OpportunityWe are seeking a seasoned Technical Resolution Specialist to join our technology operations team. This role is responsible for driving the resolution of critical technical incidents across regional and global applications, ensuring minimal business disruption.The ideal candidate will have 8-14 years of overall experience in IT service...
-
Enterprise Incident Resolution Specialist
5 days ago
Singapore beBeeIncident Full time $90,000 - $120,000Job Description: Incident management is a critical function that ensures the timely resolution of major incidents, maintaining high service availability across banking applications and infrastructure. The role requires strong command-and-control skills during high-severity incidents, excellent communication with stakeholders, and a proactive approach to...
-
Incident Resolution Specialist
1 week ago
Singapore beBeeManagement Full time $80,000 - $120,000Job Title: Senior Incident ManagerThe role of an Incident Manager is critical in ensuring the smooth operation of group businesses.As a seasoned professional, you will be responsible for managing technology incidents that impact our operations.Lead incident management efforts to minimize downtime and ensure business continuityCollaborate with...
Technology Incident Resolution Specialist
2 weeks ago
As a seasoned Incident Manager, you will play a pivotal role in ensuring the smooth operation of our technology infrastructure. Your primary responsibility will be to manage technology incidents impacting group businesses, working closely with relevant business and technology groups to comply with incident and problem management processes and procedures.
Key Responsibilities:
- Manages technology incidents impacting group businesses.
- Works with relevant business and technology groups to comply with incident and problem management processes and procedures.
- End-to-end ownership of major incidents to minimize time to restore services.
- Establishes strong command and control of incidents, clear accountability, and precise evaluation of complex issue scenarios.
- Participates in all incident resolution calls to facilitate incident determination, recovery, and resolution.
- Timely incident recognition, logging, assignment, and resolution with proper documentation.
- Incident progression coordination and monitoring of incidents and potential areas through symptoms, trends, or deviations from standards.
- Escalation of critical and unresolved incidents to appropriate levels of management.
- Ensures accurate capture and documentation of incident data in the incident reporting tool.
- Post-incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes.
- Ability to communicate well and manage highly stressful situations during incidents.
Required Skills and Qualifications:
- Bachelor's degree in Business, Computer Science, or related discipline required.
- ITIL certification is mandatory.
- 8-10 years of experience managing complex IT initiatives in a matrix environment or Operational Line Managers experience preferred.
- Excellent English communication skills (written and oral), with experience interacting with all levels of management.
Benefits:
- Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.
Others:
Ensure compliance to Group Technology and Operations Policies and Standards.
