
Incident Resolution Professional
2 days ago
We are seeking a seasoned Technical Resolution Specialist to join our technology operations team. This role is responsible for driving the resolution of critical technical incidents across regional and global applications, ensuring minimal business disruption.
The ideal candidate will have 8-14 years of overall experience in IT service management, with proven expertise in incident and problem management. They should also have a strong background in IT support, ideally within financial services, with exposure to banking or payments systems across multiple regions (APAC, EMEA, AMER).
The successful candidate will be able to think on their feet, manage pressure in high-stakes situations, and maintain collaborative relationships with teams across different regions. They should also have excellent communication skills, able to provide clear updates to both technical and non-technical stakeholders, including senior management.
Essential Skills and Qualifications
- ITIL frameworks (ITIL Foundation certification preferred)
- Unix
- Risk Management
- Problem Management
- Application Support
- Pressure Management
- Financial Services Experience
- IT Service Management
- Operational Excellence
- Process Improvement
- Root Cause Analysis
- Six Sigma/DMAIC methodologies
Benefits of this Role
This position offers the opportunity to work with a diverse range of technologies and stakeholders, develop your skills and expertise in a fast-paced environment, and contribute to the success of our technology operations team.
About this Job
This is an exciting opportunity for a talented individual to join our team and make a real difference in our technology operations. If you have the required skills and experience, we encourage you to apply.
-
Incident Resolution Specialist
6 days ago
Singapore beBeeIncidentManagement Full timeIncident Management Professional This is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations. Key Responsibilities: Manage...
-
Incident Resolution Specialist
7 days ago
Singapore beBeeIncidentManagement Full time $98,000 - $163,000Incident Management ProfessionalThis is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations.Key Responsibilities:Manage ownership of...
-
Incident Resolution Specialist
1 week ago
Singapore beBeeincident Full timeIncident Resolution Specialist Job Overview: A seasoned incident resolution specialist is required to oversee technology incidents impacting business operations. The role entails collaborating with relevant business and technology units to adhere to incident and problem management processes and procedures. Key Responsibilities: Manage technology...
-
Incident Resolution Specialist
2 weeks ago
Singapore beBeeincident Full time $60,000 - $80,000Incident Resolution SpecialistWe are seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for coordinating incident responses to ensure minimal business impact.Your expertise in ITIL principles and solid understanding of the incident management process will enable you to drive...
-
Incident Resolution Manager
1 week ago
Singapore beBeeIncident Full time $80,000 - $120,000We are seeking an experienced Incident Resolution Manager to join our team. The successful candidate will be responsible for leading the incident management process from start to finish, ensuring timely and effective resolution of incidents affecting our customers.Key Responsibilities:Lead Incident Management: Chair incident bridge calls, drive parties...
-
Incident Resolution Expert
2 weeks ago
Singapore beBeeSupport Full time $80,000 - $120,000Incident Management and SupportManage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards. This includes receiving, analyzing, and prioritizing incoming tickets, assigning them to appropriate teams or individuals, and ensuring timely follow-up on resolutions.As an incident management...
-
IT Incident Resolution Specialist
3 days ago
Singapore beBeeLeadership Full time $90,000 - $120,000Incident Management LeaderWe are seeking a seasoned IT professional to lead our incident management team and ensure the timely resolution of incidents within our IT environment.The ideal candidate will have a strong background in IT operations and incident management, with experience in leading teams and implementing operational standards and best...
-
IT Service Management Professional
1 week ago
Singapore beBeeIncident Full time $96,000 - $144,000Incident Manager Role SummaryJoin a team of experienced professionals who strive for excellence in IT service management. We are seeking an Incident Manager to lead and oversee the entire incident lifecycle, from identification and logging to resolution and closure.As an Incident Manager, you will be responsible for ensuring timely resolution of incidents,...
-
Incident Resolution Specialist
6 days ago
Singapore beBeeManagement Full time $80,000 - $120,000Job Title: Senior Incident ManagerThe role of an Incident Manager is critical in ensuring the smooth operation of group businesses.As a seasoned professional, you will be responsible for managing technology incidents that impact our operations.Lead incident management efforts to minimize downtime and ensure business continuityCollaborate with...
-
Technology Incident Resolution Specialist
2 weeks ago
Singapore beBeeIncidentManagement Full time $90,000 - $120,000Incident Management ProfessionalAs a seasoned Incident Manager, you will play a pivotal role in ensuring the smooth operation of our technology infrastructure. Your primary responsibility will be to manage technology incidents impacting group businesses, working closely with relevant business and technology groups to comply with incident and problem...