
Incident Resolution Manager
1 week ago
We are seeking an experienced Incident Resolution Manager to join our team. The successful candidate will be responsible for leading the incident management process from start to finish, ensuring timely and effective resolution of incidents affecting our customers.
Key Responsibilities:- Lead Incident Management: Chair incident bridge calls, drive parties towards service restoration, and ensure all support teams adhere to the incident management process.
- Critical Thinking: Make decisions based on business needs, explain reasoning behind decisions, and instill confidence in stakeholders that the situation is being managed and will be resolved.
- Communication: Translate technical information into business language, formulate clear customer communications, and keep stakeholders updated throughout the incident lifecycle.
- ITIL Foundation Certification: Possess a solid understanding of ITIL principles, preferably v3.0 trained or certified.
- Technical Skills: Proficient in Service Management Tools (e.g., BMC Remedy, Maximo, ServiceNow) and experience working with EA licenses.
- Soft Skills: Strong verbal and written communication skills, ability to maintain clear thinking under pressure, and good interpersonal skills.
- Promotion Opportunities: Career growth opportunities within the organization.
- Professional Development: Training and certification programs to enhance your skills and knowledge.
- Collaborative Environment: Work in a dynamic team environment with a focus on customer satisfaction.
Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
-
Incident Resolution Specialist
5 days ago
Singapore beBeeIncidentManagement Full timeIncident Management Professional This is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations. Key Responsibilities: Manage...
-
Incident Resolution Specialist
7 days ago
Singapore beBeeIncidentManagement Full time $98,000 - $163,000Incident Management ProfessionalThis is a critical role for a skilled Incident Manager who will oversee the end-to-end management of major incidents, aiming to minimize downtime and ensure timely resolution. As an Incident Manager, you will be responsible for managing technology incidents impacting business operations.Key Responsibilities:Manage ownership of...
-
Incident Resolution Specialist
1 week ago
Singapore beBeeincident Full time $60,000 - $80,000Incident Resolution SpecialistWe are seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for coordinating incident responses to ensure minimal business impact.Your expertise in ITIL principles and solid understanding of the incident management process will enable you to drive...
-
Incident Resolution Specialist
2 weeks ago
Singapore beBeeincident Full time $90,000 - $120,000Incident Resolution SpecialistJob Overview:A seasoned incident resolution specialist is required to oversee technology incidents impacting business operations. The role entails collaborating with relevant business and technology units to adhere to incident and problem management processes and procedures.Key Responsibilities:Manage technology incidents and...
-
Incident Resolution Specialist
1 week ago
Singapore beBeeincident Full timeIncident Resolution Specialist Job Overview: A seasoned incident resolution specialist is required to oversee technology incidents impacting business operations. The role entails collaborating with relevant business and technology units to adhere to incident and problem management processes and procedures. Key Responsibilities: Manage technology...
-
Incident Resolution Manager
2 weeks ago
Singapore beBeeRecovery Full time $90,000 - $120,000Job OverviewThe Disaster Recovery Specialist plays a pivotal role in ensuring seamless delivery of quality incident management services. This position requires an individual with strong leadership skills, excellent communication abilities, and a proven track record in managing complex incidents.Main ResponsibilitiesEnsure alignment with processes by...
-
Incident Resolution Expert
2 weeks ago
Singapore beBeeSupport Full time $80,000 - $120,000Incident Management and SupportManage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards. This includes receiving, analyzing, and prioritizing incoming tickets, assigning them to appropriate teams or individuals, and ensuring timely follow-up on resolutions.As an incident management...
-
IT Incident Resolution Specialist
2 weeks ago
Singapore beBeeExpert Full time $90,000 - $120,000Incident Manager Job Summary">We are seeking a skilled Incident Manager to lead and oversee incident management processes.">Key Responsibilities:">Manage the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders.Drive Root Cause Analysis (RCA) for critical incidents and ensure...
-
Senior IT Incident Resolution Specialist
2 weeks ago
Singapore beBeeIncident Full time $150,000 - $175,000Key Roles and ResponsibilitiesWe are looking for an experienced Incident Manager to oversee the management of technology incidents that impact our businesses.You will work closely with relevant business and technology groups/units to ensure compliance with incident and problem management processes and procedures.Your primary focus will be on owning major...
-
Senior IT Incident Resolution Specialist
1 week ago
Singapore beBeeIncident Full timeKey Roles and Responsibilities We are looking for an experienced Incident Manager to oversee the management of technology incidents that impact our businesses. You will work closely with relevant business and technology groups/units to ensure compliance with incident and problem management processes and procedures. Your primary focus will be on owning...