Incident Resolution Manager

1 week ago


Singapore beBeeIncident Full time $80,000 - $120,000

We are seeking an experienced Incident Resolution Manager to join our team. The successful candidate will be responsible for leading the incident management process from start to finish, ensuring timely and effective resolution of incidents affecting our customers.

Key Responsibilities:
  • Lead Incident Management: Chair incident bridge calls, drive parties towards service restoration, and ensure all support teams adhere to the incident management process.
  • Critical Thinking: Make decisions based on business needs, explain reasoning behind decisions, and instill confidence in stakeholders that the situation is being managed and will be resolved.
  • Communication: Translate technical information into business language, formulate clear customer communications, and keep stakeholders updated throughout the incident lifecycle.
Requirements:
  • ITIL Foundation Certification: Possess a solid understanding of ITIL principles, preferably v3.0 trained or certified.
  • Technical Skills: Proficient in Service Management Tools (e.g., BMC Remedy, Maximo, ServiceNow) and experience working with EA licenses.
  • Soft Skills: Strong verbal and written communication skills, ability to maintain clear thinking under pressure, and good interpersonal skills.
Benefits:
  • Promotion Opportunities: Career growth opportunities within the organization.
  • Professional Development: Training and certification programs to enhance your skills and knowledge.
  • Collaborative Environment: Work in a dynamic team environment with a focus on customer satisfaction.

Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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