Customer Service Resolution Specialist

6 days ago

Singapore beBeeSolution Full time $40,000 - $60,000

Join our team as a solutions-focused and customer-centric
Customer Support Coordinator. This key role combines digital case management with hands-on field service to deliver exceptional post-sale experiences for customers across the region.

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  • Manage warranty and service cases from start to finish, using Salesforce Customer 360 and AI-enabled tools to streamline resolution, strengthen communication, and ensure high quality and brand standards are met in every interaction.

The ideal candidate will have proven experience in customer service, case management, or hands-on service roles. They will be skilled in conflict resolution and able to deliver clear, empathetic communication across phone, email, and in-person channels. Technical aptitude and confidence in carrying out repairs or product adjustments is also essential.

Key responsibilities include:

  • Owner of customer enquiries related to warranty, repairs, service appointments, and delivery issues, ensuring end-to-end resolution.
  • Troubleshoot and resolve warranty concerns with creative, customer-first problem-solving, balancing policy with service excellence.
  • Use Salesforce Customer 360 to manage and document all case details, maintaining a single view of the customer.
  • Apply AI tools and automation to improve accuracy, turnaround times, and personalised communication.
  • Perform in-home product servicing and technical assessments across Singapore, including adjustments, part replacements, and troubleshooting.
  • Prepare for field visits by reviewing case histories, tools, and service requirements.
  • Coordinate with Service Technicians, Logistics, Product, and Retail teams to ensure timely and accurate service delivery.
  • Manage technician schedules, routing, and service progress; address urgent issues or delays in real-time.
  • Maintain professional, brand-aligned conduct in all customer interactions, both digital and in-person.
  • Provide feedback to internal teams on recurring service issues to drive continuous improvement.
Why You Will Love Working With Us
  • Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
  • Generous Discounts: handsome employee and family & friends discounts on our premium products.
  • Family First: paid parental leave to support you through all stages of life.
  • Career Growth: be part of a fast-growing, innovative company that values your professional development.
  • Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
  • Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
Our Values

Passion, Integrity, Collaboration and Innovation are the heartbeat of our company. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

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