Customer Care Specialist

1 week ago

Singapore Trust Bank Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a **Customer Care Specialist,** you'd be able to help service our customer base, work on exciting challenges, learn new ways of working, and help build delightful experiences for our customers.

Working in a multi-channel fast-paced contact centre, and leveraging on the latest technology, you will be instrumental in providing differentiated customer service for Trust customers. Our aim is to provide the state-of-art service to our retail customers and change the way people bank with us.

**The Role Responsibility**:

- Handle inbound customers enquiries professionally via call or chat channel in a timely and efficient manner
- Able to multi-task in a fast-paced contact centre environment such as toggling systems and handle multiple chats simultaneously
- Identify the main reason of inbound interaction, document case accurately, and route requests to relevant teams to resolve issue.
- Ensure prompt customer acknowledgement and follow-up actions for all cases according to standard operating procedures in place
- Keep updated on bank's product and bank processes to deliver accurate and quality services
- To consistently meet monthly targets set out in balanced scorecard
- Comply strictly to data confidentiality policies within the bank
- Support in filling out of investigation reports, as required, for more complex cases
- Drive digital-first solutions by advocating self-help options to customers wherever possible
- Actively highlight issues or any abnormalities during course of work if any
- Assist in any other adhoc tasks/duties assigned

**Role Specific Technical Competencies**:
Skill

Target proficiency level

Customer service experience

Core

Contact centre experience

Core
- Graduate with a minimum of 2 years of experience in Customer Service, ideally with experiences in a contact centre or banking environment.
- Strong capacity to multi-task and operate under a high-paced and sometimes stressful environment
- Superior listening, robust writing (including data entry) and verbal communication skills required
- Customer centric and attention for details
- Good understanding of the Bank's Control Framework and Governance Structure is preferred.
- Strong problem-solving skills
- Good knowledge of MS office - Microsoft PowerPoint, Word, and Excel

**Come as you are** Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

  • Lead Care Specialist

    2 weeks ago

    Singapore Homage Care Full time

    **Location**:Singapore **Type**:Full time Lead Care Specialist plays a critical role in providing holistic, patient-centered care to Care Recipient in the community. You will work collaboratively with various Business Units and stakeholders to provide seamless care coordination for Care Recipients and their families to assess needs, develop care plans, and...

  • Customer Care Specialist

    3 days ago

    Singapore beBeeCare Full time $3,500 - $5,500

    Job Opportunity: Customer Care Specialist Our organization is seeking a skilled and dedicated Customer Care Specialist to provide exceptional service and support to our clients. Key Responsibilities: Answer customer phone calls and respond to enquiries via text and email in a timely and professional manner. Assist with and follow up on customer...

  • Customer Care Specialist

    2 weeks ago

    Singapore AMAZING HEARING GROUP PTE. LTD. Full time

    As a Customer Care Specialist at Amazing Hearing Care Group, you’ll assist patients, consultants, suppliers, and referring partners. The customer care specialist provides a positive and amazing customer service experience that meets the needs of our customers/patients by educating them with the right information on products and services, listening to...

  • Customer Care Specialist

    2 weeks ago

    Singapore beBeeCustomerCare Full time $2,000 - $5,500

    Customer Care SpecialistWe are seeking a highly skilled and motivated Customer Care Specialist to join our team.Job Description:The successful candidate will be responsible for carrying out daily detailing operations, including the delivery of open rental vehicles, replacement vehicles, and close rental vehicles with utmost professionalism. They will also...

  • Customer Care Specialist

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Our client is a global leader in gateway services, who is seeking to recruit a **Customer Care Specialist (Airport)**. This position is based in Singapore. **Customer Care Specialist (Airport)** **Responsibilities** You will attend to passengers at arrival claims with mishandled and damaged baggage. - Raise reports of mishandled and damaged bags, in...

  • Customer Care Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $4,500 - $6,000

    Delivering exceptional customer experiences is at the heart of this role as a Customer Care Specialist.Key Responsibilities:Investigate shipment incidents, providing comprehensive tracing services to resolve issues with undelivered, returned, misrouted, delayed, lost or damaged shipments.Handle trace enquiries in accordance with service standards and...

  • Customer Care Specialist

    1 week ago

    Singapore LUMENS PTE. LTD. Full time

    **About Us** Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers,...

  • Customer Care Specialist

    1 week ago

    Singapore LUMENS PTE. LTD. Full time

    **About Us** Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers,...

  • Customer Care Specialist

    1 week ago

    Singapore Baker Hughes Full time

    **Project Engineer** **Are you passionate about Tender?** **Are you a Project Engineer looking for an interesting and inspiring opportunity?** **Join our Industrial Solutions team** Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of...

  • Emergency and Critical Care Specialist

    2 weeks ago

    Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

    Attend ECC and general hospital inpatient rounds as required during shift timings - actively contribute to case discussion to improve the standard of care provided to patients from all departments. - Establish and recommend best practice diagnostics and treatment plans for patients in ICU and wards that are under ECC team's care - Clear and compassionate...