Front Desk Staff
7 days ago
**Front Desk Staff**
**Role Overview**:
The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.
**Key Responsibilities**:
- **Reception and Patient Engagement**:Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.
- **Appointment Coordination**:Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.
- **Administrative Duties**:Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.
- **Patient Assistance**:Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.
- **Sales and Service Information**:Provide patients with information about services without focusing on high-level sales targets.
- **Objective**:Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.
**Additional Responsibilities**:
- **Patient Education**:Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.
- **New Patient Conversion**:Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.
- **Follow-Up and Retention**:Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.
Shift work Mon
- Sat
Must be able to communicate in English and Chinese
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