Front Desk

7 days ago


Singapore DOWN FOR MORE PTE. LTD. Full time
Roles & Responsibilities

The Job in a Nutshell

The Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations.

The FT Front Desk Staff will be responsible for how their studio looks, feels, presents, smells, etc. Whilst working in line with the company's branding and long-term goals, the FT Front Desk staff will also be responsible for the clients' experience in the studio spaces as the core people on the ground. They will work closely with the Area Managers to complete all the studio related deliverables and ad hoc tasks as assigned to them.

Roles & Responsibilities

Customer Service

The FT Front Desk Staff will be responsible for managing all customer-based enquiries including but not limited to:

  • Maintaining a strong customer service etiquette
  • Managing any e-mail and any other ad hoc enquiries, requests and complaints
  • Ensuring a very positive yet relaxed demeanour... we are confident, polite, energetic, engaging, and fun.

Whilst we have more of a relaxed 'sales focus' at DFM, the FT Front Desk staff must be well versed on:

  • Current promotions and supporting sales lines (i.e., how to break it down for the customer and list benefits)
  • Current pricing structures and supporting sales lines (i.e., same as above)
  • Validity of packages (as well as all the 'tricks' people use to try and get extensions)
  • Flexibility of packages (ensure staff understand that we accept within reasons, e.g., medical)
  • Terms and Conditions of our offerings
  • Other service standards

The FT Front Desk staff will also compile feedback given by clients and assist the Area Managers in ideating solutions for any areas of improvements.

Studio Maintenance

In line with DFM's intent to provide a great brand experience, the FT Front Desk Staff is responsible for how their studio looks, feels, smells, and presents. This is including but not limited to:

  • General housekeeping and tidiness of the entire studio including front desk areas, practice rooms, changing rooms and toilets at all times.
  • Completing Daily Grind set by the Area Managers.
  • Ensuring that all facilities are working well and refilled sufficiently.
  • Ensuring Retail Racks are sufficiently filled with full size runs and offerings.

Team & Onboarding

The FT Front Desk is also required to train all incoming front desk staff. At the end of the training, the FT FDs are required to ensure that FDs are:

  • Well versed with Hapana Core & Grow, Strong Pilates App and the Strong Website.
  • Familiar with other third-party booking sites, such as ClassPass.
  • Able to answer queries related to the above-mentioned online platforms.
  • Able to speak confidently about the brand and offerings.

Requirements:

  • Must be able to commit 40hours/week, including one day each weekend (Saturday and/or Sunday)
  • Minimum 1 year working experience in a customer-facing role
  • Responsible, pro-active and a strong team player
Tell employers what skills you have

Front Office
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Service Management
Housekeeping
Customerfacing
Arranging
Communication Skills
Administrative Support
Team Player
Customer Service
Able To Work Independently
  • Front Desk

    1 week ago


    Singapore YOGA MOVEMENT PTE. LTD. Full time

    OVERVIEW:TheYoga Movement Full Time Front Desk Staff will be responsible forthe inner workings of their Studio, including but not limited to;all facets of Customer Service Management, presentation of thephysical studio space, and Management of the Online and OfflineOperations. The Front Desk Staff will be responsible for how theirStudio looks, feels,...


  • Singapore THE FULLERTON HOTEL Full time

    Job OverviewThe Front Desk Supervisor will be responsible for overseeing the smooth operation of the front desk area. This includes managing the workflow of the driveway and lobby, as well as providing exceptional guest services. The ideal candidate will be able to multitask, work under pressure, and maintain a high level of professionalism at all times.Key...

  • Front Desk Manager

    1 week ago


    Singapore FOCUS MOVEMENT PTE. LTD. Full time

    **RESPONSIBILITIES**: - Responsible for running the front desk day-to-day operations, ensuring the quality and standard, and leading by example - Supervises, supports and ensures front desk staff are informed of current promotions and activities - Performs administrative and financial reports such as tallying of daily closeout reports, tracking of payments,...


  • Singapore BREATHE PILATES PTE. LTD. Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Receptionist, you will be the first point of contact for our company. Our Front Desk Receptionist’s duties include offering administrative support across the organization. You will welcome guests and...

  • Front Desk

    2 weeks ago


    Singapore 57 EMPLOYMENT AGENCY PTE. LTD. Full time

    **Responsibilities** - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing...

  • Front Desk

    6 days ago


    Singapore IPB CAPITAL PTE. LTD. Full time

    front desk: Good image and character are required, Self-motivated and responsible no bad habits The company can provide room for growth

  • Front Desk Manager

    19 hours ago


    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesBe part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usThe Front Desk Manager plays a key role in overseeing the daily operations of the front desk, ensuring that all guest interactions and services meet the highest standards. He/she will report to the...


  • Singapore PHYSICIANS PRACTICE PTE. LTD. Full time

    Front Desk Coordinator Job Description:  We are seeking a highly motivated and organized individual to fill the position of Front Desk Coordinator. The ideal candidate will have excellent communication skills, basic computing skills, and a high level of integrity and maturity.  Main Responsibilities:  The Front Desk Coordinator will be responsible...


  • Singapore WECRUIT PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Front Desk Officer to join our team at Wecruit Pte Ltd.The successful candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.

  • Front Desk Manager

    2 days ago


    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    **JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...


  • Singapore NIMBUS FACILITY SERVICES PTE. LTD. Full time

    **Overview** As a Front Desk Coordinator, you are required to provide exceptional customer service to employees and visitors. Reporting to the Hospitality Supervisor or Workplace Experience Coordinator, you will be responsible for handling inquiries received through various channels, maintaining cleanliness and organization at the front desks, conference...


  • Singapore ACADEMIA PTE. LTD. Full time

    Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to walk-in students and parents - Respond to phone and online queries about classes, replacement lessons, teachers,...

  • Front Desk Executive

    2 weeks ago


    Singapore ACADEMIA PTE. LTD. Full time

    Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to walk-in students and parents - Respond to phone and online queries about classes, replacement lessons, teachers,...


  • Singapore ACADEMIA PTE. LTD. Full time

    Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to students and parents who walk in - Respond to phone and online queries about classes, replacement lessons,...

  • Front Desk Manager

    1 week ago


    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Treetops Executive Residences is seeking a Front Desk Manager to oversee the daily operations of our front desk area.The ideal candidate will have a minimum O Level qualification and 1-2 years of experience in a similar role, with proficiency in Microsoft Office Suite and excellent communication skills.As a Front Desk Manager, you will be responsible for...


  • Singapore HORIZON GLOBAL SERVICES PTE. LTD. Full time

    **About the Role:**HORIZON GLOBAL SERVICES PTE. LTD. is looking for an experienced Front Desk Coordinator to join our team.**Key Responsibilities:Manage the front desk, including receiving and directing visitors, handling phone calls, and processing mailProvide administrative support, including data entry, scanning, and maintaining office suppliesAssist with...


  • Singapore OXFORD HOTEL PTE LTD Full time

    Job Title: Front Desk AssociateOxford Hotel PTE LTD is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Associate. In this role, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to our guests.Key Responsibilities:Manage guest room...

  • Hotel Front Desk

    5 hours ago


    Singapore AMAZE RESOURCES PTE. LTD. Full time

    **Job Description & Requirements**: - Handle operations of front line duties at front desk. - Multitasking in guest services for room deliveries. - Responsible for the daily cashiering and to ensure a consistently high standard of guest service. - Responsible for Information desk activities (including guest queries, information, mail and messages. -...


  • Singapore Singapore Full time

    As Yoga Mala's front desk receptionist, your responsibilities would include: - Providing excellent customer service to ensure customer satisfaction - All front desk duties such as invoicing, answering phone calls, copying, and other front desk operations - Maintain relationships and following up with our customers, most of whom are regular - Recruiting new...


  • Singapore WECRUIT PTE. LTD. Full time

    **Job Summary:**As a Front Desk Representative at Wecruit Pte Ltd, you will play a vital role in providing excellent customer service, handling administrative tasks, and ensuring seamless operations at the front desk.**Key Responsibilities:**Answering Calls and Responding to Inquiries: Handle incoming calls, respond to inquiries, and forward messages as...