Merchant Support Manager

1 week ago

Singapore Unlimint Full time

**About Unlimint**:

- Founded in 2009, Unlimint (formerly Cardpay) provides fast-growing innovative tech businesses with a convenient and simple business interface that enables payments to flow freely and invisibly. From London to Singapore and from San Francisco to Sao Paulo, we help local clients enter new markets, and global businesses to explore new industries and reach new milestones._
- Following the highest banking industry standards, we are dissolving the borders that have previously limited international expansion. Our constantly evolving business interface - made by innovators for innovators - is designed to make the financial world of tomorrow closer to businesses here and now._

**About the role**:
Due to the constant growth and increase of the volume of work Unlimint is looking for an Merchant Support Manager to join its international team.

**The main responsibilities**:

- Manage merchant’s operational queries and issues to successful resolution
- Proactively educate merchant on a range of topics including using and navigating Unlimint’s portals, reports, and reconciliation.
- Troubleshoot, analyze, resolve, track, escalate and document various technical problems
- Monitor and report on processing performance
- Collect merchant’s feedback and share with internal teams to help identify potential new features or solutions
- Work together with various internal stakeholders to resolve client enquiries and to guarantee a high-quality project delivery
- Proactively work to identify opportunities to improve the customer journey/experience.

**Your experience and mindset**:

- University degree or equivalent in Economics, Business Administration or relevant field of study
- At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services / banking industries
- Has 1-5 years’ experience of working within a customer facing environment
- Excellent problem identification and solving skills
- Excellent communication skills; comfortable with leading meetings with C-level contacts.
- Experience in managing customer relations (internal/external)
- Able to accurately perform under pressure
- Able to effectively cope with change
- Previous experience in the ecommerce payment industry is preferred
- Good command of English (written and spoken)
- Excellent IT skills including Microsoft Windows and Office, and common web browser setting and configuration (e.g. Chrome, Safari)
- Knowledge of English is a must

**We offer**:

- Attractive monthly salary paid in line with experience
- Vacation, sick, and paid holidays
- Full-time: 5/2 (Saturday and Sunday days off)
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment

**Join Unlimint Team now

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