Merchant Operations and Support Specialist
2 weeks ago
In this role, you will play a crucial part in ensuring smooth onboarding and compliance for our merchants while supporting the sales team.
- Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
- Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
- Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
- Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
- Maintain and update merchant records and documentation in accordance with company policies.
- Support the resolution of any documentation discrepancies or issues in a timely manner.
- Assist in preparing merchant-related reports and operational updates.
- Provide administrative support for merchant operations, including invoicing and tracking key milestones.
- Strong attention to detail and a meticulous approach to reviewing documents.
- Excellent communication skills to liaise effectively with merchants and internal teams.
- Ability to work collaboratively with Sales Managers and other departments.
- Prior experience in operations, documentation management, or customer support is an advantage.
- Familiarity with compliance requirements in the financial sector is preferred.
This is a critical role that requires strong organizational and time-management skills, as well as excellent interpersonal and communication skills.
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