(Senior) Executive, Operations

4 days ago

Toa Payoh, Singapore Home Nursing Foundation Full time

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no other. Embark on a meaningful career with HNF today

If you have what it takes, we love to hear from you

Kindly ensure that your NRIC no. is not stated in the resume.
- Oversee the Home Medical (HM) service operations to optimize utilisation and care outcomes, including:

- Coordinate recruitment process for new Doctors, oversee routine contractual review and evaluation process.
- Manage home medical daily schedule, lab test ordering, receipt management.
- Administer scheduling software system for HM.
- Manage feedback and complaints relating to HM.
- Plan, monitor and analyse Doctors’ schedule and utilisation.
- Forecast future demand for home medical services.
- Process Doctors’ fee payment.
- Perform timely and proper record keeping of doctors’ personal documents for e.g. SMC practicing cert, BCLS and Medical malpractice insurance.
- Manage on-boarding process for new Doctors.
- Lead Home Medical Operations Team and ensure proper coverage in their absence.
- Oversee and plan schedule and engagement of Medical Advisor for multi-disciplinary reviews, home visit audits and meetings.
- Organise and manage Continuing Professional Events (CPE), for e.g. coordination with speakers, publicity, attendance, online meeting platform, feedback.
- Coordinate and manage secretariat/research support development of Care Pathways, including managing of conferences, events, etc.
- Manage contracts relating to home care services e.g. Service Level Agreement, Memorandum of Understanding.
- Manage accreditation and licensing requirements by AIC/MOH for operation of home medical services, eg. Healthcare Services Act (HCSA) licensing, accreditation under the Medisave scheme.
- Provide administrative support for HNF centre-based services.
- Project manage ad-hoc projects eg. Home Care Satisfaction Survey, collaboration, automation, etc.
- Support TeleHealth work processes.

**Job Requirements**
- Degree in business administration, Biomedical Science or healthcare-related domain. Experience in operations project management or healthcare setting is helpful.
- Excellent interpersonal and communications skills.
- Analytical thinking skills and able to deliver outcomes in a timely manner.
- Ability to take initiative, manage stakeholder, multi-task and work independently in a fast-paced environment.

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