Sales Support Executive

2 weeks ago

Kallang, Singapore IILLUMX Pte Ltd Full time

**IILLUMX PTE LTD**
201926025K

994 Bendemeer Road #04-03,
Singapore 339943

Tel: (+65) 6803 5888

**About the Company**
IILLUMX is a part of CLO group of companies, a new generational team in the Construction sector with businesses ranging from Design and Build, and Material Supply.

**Responsibilities**
Sales & Operations
- Develop and implement sales strategies to achieve company targets and revenue goals.
- Identify new business opportunities and potential markets for expansion.
- Build and maintain relationships with clients and customers.
- Oversee day-to-day operations to ensure efficient and smooth functioning of the business.
- Streamline operational processes to increase productivity and reduce costs.
- Manage inventory levels and ensure appropriate stock levels are maintained.
- Implement and monitor standard operating procedures (SOPs) to ensure quality and consistency.
- Address operational issues and resolve problems that may arise.

Cross-functional Coordination:

- Facilitate communication and coordination between the sales team and other departments.
- Collaborate with marketing to develop effective sales and promotional campaigns.
- Work with finance to manage budgeting and financial planning related to sales and operations.
- Liaise with production and logistics to ensure products/services are delivered on time.

Data Analysis and Reporting:

- Analyze sales and operational data to identify trends, opportunities, and areas for improvement.
- Prepare regular reports on sales performance, operational efficiency, and other key metrics.
- Use data insights to make informed decisions and adjustments to strategies.

Customer Service:

- Ensure high-quality customer service and satisfaction.
- Address customer inquiries, complaints, and escalations in a timely manner.
- Implement customer feedback mechanisms to gather insights for improvement.

**Qualifications**
- Effective communication is crucial to interact with customers, team members, and stakeholders.
- Proficiency in using CRM software is necessary to manage customer data, track interactions, and analyze sales performance.
- The ability to analyze situations, identify issues, and develop solutions is crucial in this role.
- Prioritizing tasks, setting deadlines, and maintaining efficiency are vital for meeting targets and maintaining smooth operations.
- Strong collaboration skills foster a cohesive work environment and ensure all aspects of the business align with overall goals.
- An adaptable mindset enables you to respond effectively to changes, industry trends, and evolving customer needs.
- Putting the customer first and understanding their needs is fundamental in achieving sales success and fostering customer loyalty.

**Employment Details**
- Permanent role.

**Get in touch with us**

1

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person

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