Customer Service Executive, Bank Call Centre

**Responsibilities**: - Provide personalized service over the telephone to customer in call centre on credit card and banking products. - Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner. - Identify cross-sell opportunity during customer’s...

**About the role**: The primary role of the Contact Centre Officer (CSO) is to receive incoming calls in relation to customers’ enquiries and deliver excellent service. This role includes handling all type of enquiries in a multi **Job responsibilities**: - chat professionally and efficiently - May be required to work in one or multiple skill-sets over...

The organisation is a large and multinational bank with a strong presence. This position will start off as 1 year contract (Renewable and convertible to perm) **Location**: Jurong East or Expo **Responsibilities**: - Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - Ensure accuracy and compliant...

**Job Description**: Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries Fulfillment follow through on case handling and with customers; Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of...

**Call Centre Officer ( CCTR ) - Rotational Shift** **Below is the JD** - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell...

Our client, one of world’s largest financial services institutions is looking for: **Call Centre Executive** **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...

Job Description: **Responsibilities** - Assist Customer Service Manager in managing and driving the outsourced call centre in delivering high quality service to customers - Assist Customer Service Manager in managing and monitoring call centre performance to ensure that Key Performance Indicators and Service Level Agreement are met, including validation of...

*This is not a sales role* Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries Fulfillment follow through on case handling and with customers; Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining...

Roles & ResponsibilitiesShift Timings (Choose 1 Option):Option #1: Weekends ShiftWorking Hours : 5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)Or otherwise...

Roles & ResponsibilitiesTraining Program- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.Shift Timings (Choose One Shift Option):Option #1: Weekends ShiftWorking Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal...