Customer Service Officer

1 week ago

Singapore BANK OF CHINA LIMITED Full time

**Responsibilities**:

- Provide personalized service over the telephone to customer in call centre on credit card and banking products.
- Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner.
- Identify cross-sell opportunity during customer’s interaction.
- Consistently deliver excellent quality service to our customers and follow up with customer’s request closely until case closure.
- Handling after office hour fraud transaction monitoring as per internal guidelines.
- Strictly follow the standard operation procedure and internal guideline of the bank.
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor(s).

**Job Requirements:
- Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.
- Proficient in Microsoft Officer Applications.
- Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.
- Working on weekends and public holidays is required.
- Shift work may required as needed.

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