Call Centre/customer Service Officer
2 weeks ago
**Call Centre Officer ( CCTR )
- Rotational Shift**
**Below is the JD**
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
**Job Type**: Contract
Contract length: 12 months
Schedule:
- Day shift
**Experience**:
- Call center: 1 year (preferred)
Work Location: One location
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