Customer Relationship Manager

1 week ago

Singapore SYNOPSYS (SINGAPORE) PRIVATE LIMITED Full time

The Manager of Customer Relationship Management leads a team of trusted advisors and customer advocates, helping our customers achieve success and maximize their return on investment with Synopsys solutions.

You will leverage your strong customer management, business and sales acumen, leadership and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer's business objectives through the use of our solutions.

**General Responsibilities**
- Lead and develop a team of CSMs to manage accounts across Asia.
- Develop and maintain strong relationships at all levels within the customer’s organization
- Develop technical proficiency with all solutions
- Be the customer's single point of contact throughout the entire customer life cycle (sales, implementation, adoption,

proficiency, expansion, renewal)
- Advocate for the customer by working closely with professional services, product management, customer support and sales

teams
- Develop, deliver and execute customer success plans which outline critical success factors and measures for success
- Drive customer adoption through training and development of best practices to continually create incremental value
- Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
- Maintain strong customer retention rates aligned with corporate goals and support license renewals
- Partner with sales by expanding the footprint and identifying strategic business opportunities

**Qualifications and Experience**
- 10+ years account management, sales, business development, operations, data collection and analysis for technology, consulting, and data services companies
- Experiences in leading and developing a customer success team and manage accounts across Asia, including Japan, Singapore, Korea and India.
- Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
- Experience with the development, execution, and overview of account plans
- Strong executive presence at high level manager; demonstrated ability to seamlessly participate in discussions with business and technical leadership
- Excellent verbal and written communication and in-person and virtual presentation skills
- Ability to work independently and to collaborate effectively across functions.
- Able to travel domestically up to 25% of the time
- Fluency in multiple languages is a plus (but not required)

**Education and Certifications**
- Bachelors' degree

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