
Customer Support Executive
2 weeks ago
**Customer Support Executive**(Full-Time)**
Location: Singapore HQ | Department: Operations | Immediate Start
**Company Overview**
EL Connect is an innovative HR tech solutions provider, transforming how businesses hire temporary, part-time, and full-time workers. Our technology-driven platform bridges the gap between employers and job seekers, streamlining the hiring process and empowering businesses to quickly and efficiently connect with the right talent—far beyond traditional methods.
As a **Customer Support Executive**, you’ll play a crucial role in ensuring a positive experience for all users on our platform — from addressing inquiries to resolving issues and gathering valuable feedback to improve our services.
**Key Responsibilities**
1. Product Knowledge & Support
- Understand and stay up to date with EL Connect’s Terms of Service and platform features
- Provide accurate, helpful responses to questions about job listings, app features, and platform rules.
2. Freelancer & Client (hirer) Support
- Always deliver service with a positive and empathetic attitude.
- Escalate unresolved or sensitive matters to the management team accordingly.
- Maintain high satisfaction and trust with users through effective communication.
3 Record inquiries and resolutions accurately in internal systems
- Maintain logs of common issues and solutions to improve internal knowledge base.
4. Feedback Collection & Community Engagement
- Gather and document user feedback to help improve app experience.
- Encourage users to leave reviews on social media
5. Administrative
- Verify freelancer accounts and certifications (e.g., Food Safety LOA, WSQ, MC etc) - contact users when re-submission is required.
- Assist with coordination for lucky draw winners for prize collection appointments. (Adhoc)
- Follow up with clients on freelancers working hours.
Job Requirements
- At least 1 year of experience in customer service or administrative support
- Strong communication skills (written and verbal)
- High attention to detail, proactive and ability to multitask
- Comfortable working in a fast-paced environment
Why Join Us?
- Be part of a mission-driven platform that empowers freelance and part-time work in Singapore
- EL Connect adopts a hybrid work model, offering eligible employees **up to 20 days**of Work-From-Home (WFH) annually, based on years of service. This flexible arrangement supports work-life balance while ensuring team collaboration and operational efficiency.
- Opportunities to grow, friendly, supportive, and collaborative team culture
How to Apply:
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