Technical Account Manager

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Are you a customer-focused professional with strong technical expertise and excellent
communication skills, ready to tackle the challenges of managing client relationships in
a dynamic setting?
Nutanix is looking for a Technical Account Manager (TAM) to join our Professional
Services team. As a TAM, you will play a critical role in ensuring customer satisfaction,
deepening customer relationships, and establishing yourself as a trusted advisor to
Nutanix clients.
In this role, the TAM will act as the main point of contact for customers, advocating on
their behalf and facilitating direct access to key Nutanix business functions, such as
Support, Engineering, Product Management, Marketing, and Executive leadership. A
solid technical foundation in areas like Virtualization and Data Center IT infrastructure
(Storage, Compute, Networking) is crucial. Experience with Private/Public Cloud Services
and/or enterprise solutions like VDI, RDBMS (MSSQL/Oracle/SAP), Modern Applications,
and Big Data—particularly in large-scale deployments with direct customer
engagement—is highly desirable.

**About the Team**

The Technical Account Manager (TAM) role is a key part of Nutanix’s skilled and
collaborative Technical Account Management team, dedicated to driving exceptional
customer success. Primarily based in Singapore, the team thrives on a culture of
solidarity and open communication, where members freely share knowledge and
experiences. The team's mission is to enhance customer satisfaction and engagement
by providing proactive support and guidance, directly contributing to the growth and
success of Nutanix's customer base.
You will report to the Senior Manager, Services Delivery, who promotes an inclusive
leadership approach, with a focus on regular one-on-one meetings to ensure alignment
with team goals and to address any concerns. This role oVers a hybrid work setup.
In this position, you will be required to meet with customers in person regularly or deliver
remote services based on customer locations and preferences, underscoring the value
of face-to-face interactions in building strong, lasting customer relationships.

**Your Role**
- Gain a comprehensive understanding of the customer's business priorities, IT

initiatives, data center environment, and roadmap to serve as a trusted advisor.
- Develop expertise in the Nutanix platform to strengthen the advisor relationship.
- Act as a liaison between the customer and Nutanix cross-functional teams (Sales,

Support, Engineering, Product Management) to address operational planning, risk
management, deployments, and migrations.
- Advocate for the customer, highlighting operational issues, risks, and best

practices, and proactively mitigate potential issues by monitoring internal
resources.
- Conduct regular operational reviews with the customer, covering incidents,

advisories, security vulnerabilities, and root cause analysis.
- Lead quarterly health checks and maintain regular interactions with executive

sponsors and stakeholders.
- Manage issue escalation and resolution with Support and Engineering teams.
- Capture and track account insights in the TAM reporting platform, ensuring

processes align with scope and compliance standards.
- Build strong relationships with key account stakeholders and assess TAM value

delivery through regular check-ins.
- Support Sales Account Planning and contribute to account penetration and

pipeline growth.
- Regularly visit customer sites to foster and maintain a trusted advisor relationship.

**What You Will Bring**
- 5+ years of experience in an enterprise data center environment, preferably with a

leading IT infrastructure or software vendor, with a strong background in
enterprise account technical management.
- 3-4+ years of virtualization experience, including VMware vSphere; Nutanix

platform knowledge (AOS, AHV) is highly desirable.
- 2+ years in customer-facing roles such as TAM, CSM, or SE, with experience in

Customer Relationship Management.
- 1-3+ years of experience in enterprise storage, networking, and Modern

Applications, with certifications in networking or storage being a plus.
- Familiarity with enterprise solutions like RDBMS (SQL Server, Oracle), Microsoft

Exchange, Splunk, VDI, SAP, Big Data, and branch oVice deployments is highly
valued.
- Deep technical understanding of data center infrastructure, including

virtualization, compute, storage, networking, converged infrastructure, DR/HA,
- Strong communication, project management, presentation, and problem-solving

skills.
- Proven ability to collaborate across cross-functional teams (Sales, Support,

Engineering, Product Management, Consulting Services).
- Expertise in managing sensitive internal product information to proactively

mitigate customer risks prior to public release.
- Ability to juggle multiple projects, prioritize tasks, and execute action plans in

collaboration with customers an