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Technical Account Manager

3 weeks ago

Singapore CITY STORAGE SYSTEMS SINGAPORE PTE. LTD. Full time

About The Role:
The team is seeking a sharp, highly motivated individual to help build the Technical Account Management function, manage a team focused on the end-to-end technical relationships with partners and work closely with external partners as well as multiple internal stakeholders including engineering, product, sales & customer success and operations to manage and optimize partner relationships

**Responsibilities**:

- Build and run a high performing team
- Own the prioritization of work across all Apacx Markets
- Work with global / regional / country internal teams across technology and business functions to manage key technical relationships with external partners
- Partner with BD and Sales to consult and onboard customers to our existing and evolving products and solutions
- Enable and Own the plan and delivery of technology integration engagements with customers by project managing resourcing, timelines, and dependencies with key stakeholders' input
- Work closely with customers to successfully launch new technology integrations to win new accounts and grow existing accounts
- Enable andOwn the partner onboarding, technical deployment, and support strategy for both 1:1 and many partner engagements
- Manage the day-to-day delivery and maintenance of technology integrations and work across cross-functional teams to keep integrations moving forward
- Be the technical point-of-contact for a group of merchants mapping up to the CIO level and navigate internal processes to provide the best outcome for clients and our markets
- Manage relationships with ecosystem partners and vendors such as system integrators, technical consulting partners, and other 3rd-parties
- Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests