Technical Account Manager
3 days ago
Cybersecurity Technical Account Manager (TAM) with Pre-Sales
Responsibilities
Position Summary
We are seeking a highly motivated and skilled Cybersecurity Technical Account Manager
(TAM) with strong pre-sales expertise to join our team. The candidate will act as a trusted
advisor to customers, ensuring successful solution adoption, account growth, and long-term
relationships, while also supporting pre-sales activities including solution presentations,
PoCs, and proposal preparation.
Key Responsibilities
Technical Account Management
Serve as the primary technical liaison between customers and internal cybersecurity
teams.
Build and maintain strong, long-term relationships with key stakeholders across
assigned accounts.
Understand customer business and security needs to align with appropriate solutions
and services.
Ensure customer satisfaction, retention, and growth through proactive engagement.
Provide technical oversight for solution deployment, integration, and adoption.
Conduct regular account reviews and prepare reports on solution performance and ROI.
Pre-Sales Activities
Support the sales team in engaging with customers by providing technical expertise in
meetings and calls.
Conduct solution demonstrations, workshops, and Proof-of-Concept (PoC) evaluations.
Assist in developing proposals, RFP responses, solution architectures, and technical
documentation.
Translate complex cybersecurity concepts into business value for customers.
Collaborate with product and delivery teams to design and recommend tailored security
solutions.
Cross-Functional Collaboration
Work closely with Sales, Product, and Delivery teams to ensure successful customer
onboarding and ongoing adoption.
Provide feedback to product teams on customer needs, industry trends, and solution
improvements.
Ssquad Global Job Description
Act as a customer advocate internally, ensuring swift resolution of technical issues and
escalations.
Qualifications & Skills
Bachelor's degree in Computer Science, Information Security, or related field (Master's
degree a plus).
Experience in cybersecurity solutions, with at least 2+ years in Technical Account
Management or Pre-Sales roles.
Strong knowledge of security domains such as: SIEM, SOC, EDR/XDR, IAM, Zero Trust,
Cloud Security, and Network Security.
Hands-on technical expertise with cybersecurity tools (e.g., Palo Alto, Fortinet, Microsoft
Defender, SentinelOne, CrowdStrike, Splunk, etc.).
Proven ability to communicate complex technical topics to non-technical stakeholders.
Strong presentation, documentation, and proposal-writing skills.
Customer-focused mindset with excellent relationship-building skills.
Key Attributes
Customer-oriented, proactive, and consultative approach.
Strong business acumen with ability to map technical solutions to business outcomes.
Ability to manage multiple accounts, priorities, and pre-sales activities simultaneously.
Team player with the ability to influence cross-functional teams.
Location & Travel
Based in Singapore.
Willingness to travel (up to 25–40%) depending on client/project needs.
Job Type: Full-time
Pay: $3, $5,000.00 per month
Experience:
- Presale cyber security: 1 year (Preferred)
- Technical account manager: 2 years (Preferred)
Location:
- Singapore (Preferred)
Willingness to travel:
- 25% (Preferred)
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