Assistant Vp/mgr/so, Product Support Business

7 days ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Global Market** function leverages our in-depth knowledge of markets to provide timely financial advice, products and solutions to our clients. Together with our segment managers, we manage our clients’ investment, liability and risk management needs through a comprehensive suite of treasury products and services across multiple asset classes.

**Responsibilities**:

- Working with front office traders to understand the business needs for real-time trading & risk management, involving systems meant for electronic dealing, algorithmic trading, commercial FX sales, client internet platforms etc
- Translating new front office requirements into proper Business Requirements Documents
- Working with Technology to participate in system design, user acceptance test, troubleshooting and ensuring that new front office platform needs are being met in any implementation.
- Working with Operations, Risk, Finance divisions and other BMS teams to create a seamless end-to-end process covering all aspects of the trade life cycle
- Regular communications with front office on implementation activities that requires their attention
- Investigate and deduce issues raised by FO relating to trading systems and work process
- Collaborate with vendor to resolve system issues, making sure all issues are addressed effectively and timely
- Provide training on the proper use of front office platforms
- Actively manage all user queries on functional, system or processes, and ensuring that all cases are logged, closed or worked upon appropriately on a daily basis.
- Process documentation
- Meeting tight deadlines and schedules

**Job Requirements**:

- A degree in Business, Finance, Computer Science, Technology and relevant discipline from reputable institutions
- A minimum of at least 3 years’ work experience in front office support or middle office role
- Knowledge of Treasury Products and workflow
- Knowledge of FX electronic trading platforms such as Reuters RET-AD, Currenex, FlexTrade is an advantage
- Strong analytical and problem solving skills
- Strong presentation and meeting skills
- Good Design Thinking skills
- Highly resourceful, self-motivated and conscientious with excellent verbal and written communication skills
- Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines
- Good user relationship management
- End-user focused and empathy

**Be a part of UOB Family**:

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