Vp, Business Development and Support Manager

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Merchant Partnership & Development (MPD) team is part of the UOB Credit Payment Products (CPP) within UOB Personal Financial Services (PFS). It aims to provide merchants with cashless payment acceptance, across multiple solution categories catering for many facets of merchants’ operating, sales and business development as well as processing needs. MPD team engages merchants through multiple channels to recommend best suited solutions, where customer experience journey is also optimised.

**Responsibilities**:
**A. Business Development related**:
1. Work with key stakeholders to plan, prioritise, communicate and deliver business objectives. This will involve alignment of strategic business directives, and prioritization of customer needs identified by the MPD team Leads and Key Partners.
2. A key pillar of the MPD strategy is to drive integration, accessibility and utilisation of credit card acceptance products and services with our curated solution partners. As a Product Owner, you will be leading the discovery, as well as building and executing the end-to-end delivery of the capabilities. The outcome is a continuously reviewed and updated strategic enhancement roadmap.
3. Developing business opportunities through the partner network on-boarded

**B. Implementation and Ongoing Support related**:
1. Assist in implementation of E-Commerce (EC) merchant accounts to allow them to ultimately be able to accept credit cards transactions successfully.
2. Establish and maintain the Bank’s payment infrastructure documentation and processes.
3. Coordinate with 3rd party partners / vendors for fault resolution in a timely manner.
4. Drive root cause analysis/corrective action processes to ensure the service levels are improved by analyzing corrective actions.
5. Manage payment and technical related issues raised by merchants. This includes technical and operational-related investigations.
6. Gather requirements from merchants regarding their retail and e-Commerce set up, draw up the solutions flow and design the transaction solution that satisfy the merchant’s requirements.

**Job Requirements**:

- In-depth knowledge of payment industry, in particular the operating cycle, challenges and development needs. Broad knowledge of API integrations, partnership management models will be helpful.
- Demonstrated ability to solve complex and dynamic business issues whilst balancing delivery roadblocks and timeline targets.
- An excellent communicator who is able conduct management level engagements whilst ensuring delivery goals and objectives are clearly articulated to Scrum team members.
- Have excellent presentation and written skills, including and not limited to strong presentation deck building and attention to details is required
- Strong listener: adept in uncovering latent or unspoken needs and translating them into business development outcomes
- Both strategically minded but task and action focused - can see the big picture but also keep a keen eye on the day to day and execute on task at hand.
- Strong attention to detail
- Excellent communication and interpersonal skills
- Confident and professional demeanor

**Be a part of UOB Family**: