Service Desk Analyst

2 days ago


Singapore ITCS Group Full time

Singapore, Singapore

Contract

Entry Level

**Job Function**:
**Industries**:
**Contact Recruiter**:

Michelle Lu
-ITCS 10654

**Overview**:
We are currently looking for Service Desk Analyst to join our team in Singapore providing Level 1 Technical helpdesk support via voice call, supporting our client based in US.

**Responsibilities**:

- Provide Service Desk support to end-user through appropriate communication and responsive services
- Assist and walk through with clients to improve the user experience
- Document all reported incidents and service requests via ticketing system
- Technologies may include, but not limited to: Windows 10/11, MacOS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems

**Requirements**:

- Min 1 year of IT helpdesk or Call Center experience
- IT Discipline Diploma or Degree, Professional Certification, or any relevant experience
- Familiar with Microsoft Office and Windows Applications
- Comfortable with late and night shift environment

**Additional Information**:

- Working location: Work from home (you may be required to return to office depending on Singapore Safe Management Measures and the company directives)
- Working hours: Monday to Friday (including Public Holiday), Night Shift: 19:30hr to 04:30hr (7:30 pm to 4:30 am)

(Personal data collected will be used for recruitment purpose only)



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