IT Service Desk Analyst

1 hour ago


Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

Job Description
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
Skills Required
Working experience as a Service Desk Analyst
Experience on Microsoft Exchange / Outlook, Microsoft Windows
To apply please click the Apply button or send us your updated profile to
EA Licence No.:18S9405 / EA Reg. No.:R
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn to stay up to date on our upcoming roles and events.
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