Service Desk Analyst

3 weeks ago

Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time
Roles & Responsibilities
  • Cross-Functional Collaboration Opportunities
  • Potential Career Growth and Development
About Our Client

The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department is focused on providing robust and efficient IT support to ensure seamless operations.

Job Description
  • Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate unresolved issues to the appropriate teams when necessary.
  • Maintain detailed records of user interactions and resolutions in the ticketing system.
  • Provide guidance and advice to users on best practices and IT policies.
  • Support the setup, configuration, and maintenance of end-user devices and applications.
  • Assist in creating and updating technical documentation for internal use.
  • Contribute to continuous improvement initiatives within the technology department.
The Successful Applicant

A successful Service Desk Analyst should have:

  • A strong understanding of IT systems, including hardware, software, and networks.
  • Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors.
  • Familiarity with IT ticketing systems and troubleshooting tools.
  • Excellent communication and interpersonal skills.
  • A proactive approach to problem-solving and the ability to work independently.
  • A commitment to delivering high-quality support and user satisfaction.
What's on Offer
  • Temporary position offering valuable experience within the insurance technology sector.
  • Opportunity to work with a supportive and professional team.
  • Gain exposure to innovative IT systems and processes.

If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply today

Michael Page International Pte Ltd | Registration No. 199804751N

Tell employers what skills you have

Outlook
Technical Documentation
Troubleshooting
Microsoft Office
Hardware
Ability To Work Independently
Ticketing
Interpersonal Skills
Active Directory
Ticketing Systems
Customerfocused
Service Desk
Windows
ITIL
Customer Service

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