Service Desk Analyst

3 days ago

Singapore Michael Page Full time

Join to apply for the Service Desk Analyst role at Michael Page . Benefits include: Cross-Functional Collaboration Opportunities Potential Career Growth and Development About Our Client The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department focuses on providing robust and efficient IT support to ensure seamless operations. Job Description Respond promptly to IT support requests from internal users via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to the appropriate teams when necessary. Maintain detailed records of user interactions and resolutions in the ticketing system. Provide guidance and advice to users on best practices and IT policies. Support the setup, configuration, and maintenance of end-user devices and applications. Assist in creating and updating technical documentation for internal use. Contribute to continuous improvement initiatives within the technology department. The Successful Applicant A successful Service Desk Analyst should have: A strong understanding of IT systems, including hardware, software, and networks. Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors. Familiarity with IT ticketing systems and troubleshooting tools. Excellent communication and interpersonal skills. A proactive approach to problem-solving and the ability to work independently. A commitment to delivering high-quality support and user satisfaction. What's on Offer Temporary position offering valuable experience within the insurance technology sector. Opportunity to work with a supportive and professional team. Gain exposure to innovative IT systems and processes. If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply todayContact: Meenal Sharma (Lic No: R / EA no: 18C9065)Quote job ref: JN- Michael Page International Pte Limited, company number N, operates under EA Licence Numbers 18S9099 and 18C9065. Industries IT Services and IT Consulting, Computer and Network Security, Software Development #J-18808-Ljbffr

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