
Service Desk Analyst
1 day ago
Join to apply for the Service Desk Analyst role at Michael Page .
Benefits include:
- Cross-Functional Collaboration Opportunities
- Potential Career Growth and Development
About Our Client
The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department focuses on providing robust and efficient IT support to ensure seamless operations.
Job Description
- Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Escalate unresolved issues to the appropriate teams when necessary.
- Maintain detailed records of user interactions and resolutions in the ticketing system.
- Provide guidance and advice to users on best practices and IT policies.
- Support the setup, configuration, and maintenance of end-user devices and applications.
- Assist in creating and updating technical documentation for internal use.
- Contribute to continuous improvement initiatives within the technology department.
The Successful Applicant
A successful Service Desk Analyst should have:
- A strong understanding of IT systems, including hardware, software, and networks.
- Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors.
- Familiarity with IT ticketing systems and troubleshooting tools.
- Excellent communication and interpersonal skills.
- A proactive approach to problem-solving and the ability to work independently.
- A commitment to delivering high-quality support and user satisfaction.
What's on Offer
- Temporary position offering valuable experience within the insurance technology sector.
- Opportunity to work with a supportive and professional team.
- Gain exposure to innovative IT systems and processes.
If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply today
Contact: Meenal Sharma (Lic No: R / EA no: 18C9065)
Quote job ref: JN-
Michael Page International Pte Limited, company number N, operates under EA Licence Numbers 18S9099 and 18C9065.
Industries
IT Services and IT Consulting, Computer and Network Security, Software Development
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