Service Desk Analyst

12 hours ago

Singapore Michael Page Full time

Join to apply for the Service Desk Analyst role at Michael Page .

Benefits include:

  • Cross-Functional Collaboration Opportunities
  • Potential Career Growth and Development

About Our Client

The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions. Their technology department focuses on providing robust and efficient IT support to ensure seamless operations.

Job Description

  • Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate unresolved issues to the appropriate teams when necessary.
  • Maintain detailed records of user interactions and resolutions in the ticketing system.
  • Provide guidance and advice to users on best practices and IT policies.
  • Support the setup, configuration, and maintenance of end-user devices and applications.
  • Assist in creating and updating technical documentation for internal use.
  • Contribute to continuous improvement initiatives within the technology department.

The Successful Applicant

A successful Service Desk Analyst should have:

  • A strong understanding of IT systems, including hardware, software, and networks.
  • Experience working in a customer-focused IT support role, ideally within the insurance industry or similar sectors.
  • Familiarity with IT ticketing systems and troubleshooting tools.
  • Excellent communication and interpersonal skills.
  • A proactive approach to problem-solving and the ability to work independently.
  • A commitment to delivering high-quality support and user satisfaction.

What's on Offer

  • Temporary position offering valuable experience within the insurance technology sector.
  • Opportunity to work with a supportive and professional team.
  • Gain exposure to innovative IT systems and processes.

If you are a motivated Service Desk Analyst looking to enhance your skills within the insurance industry, we encourage you to apply today

Contact: Meenal Sharma (Lic No: R / EA no: 18C9065)

Quote job ref: JN-

Michael Page International Pte Limited, company number N, operates under EA Licence Numbers 18S9099 and 18C9065.

  • Industries

    IT Services and IT Consulting, Computer and Network Security, Software Development
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