IT Service Desk Analyst

**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...

**Service Desk Analyst** **Job Purpose** Drive to closure for incidents & Service Requests tickets raised. Route issues to SMEs, vendors and act as point of contact to internal support teams and clients. **Responsibilities**: - Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble...

The Service Desk Analyst is responsible for providing technical support to the Firm’s internal customers. The Service Desk Analyst possesses a good understanding of legal environment priority requirements. **Job Responsilibilities**: - Provide solutions to customer problems of complex nature to ensure customer satisfaction. - Prioritize, research,...

IT Service Desk Analyst - Prestigious Local Law Firm Our client is one of the top local law firms in Singapore, renowned for their forward-thinking approach, adaptability, and commitment to excellence. With a strong regional presence across ASEAN countries, their presence in Asia is positioned to deliver high-quality legal services with over 500 people in...

Within the department of IT and reporting functionally to the IT Service Desk Manager, the IT Service Desk Analyst ensures the delivery of outstanding customer service to users and clients. **Main Responsibilities** - Logs all relevant incident/service request details, allocating categorization and prioritization codes as per internal procedure - Provides...

**JOB TITLE**: Service Desk Analyst **LOCATION**: Singapore **REPORTS TO**: Sr. Service Desk Manager (Atlanta) **WORK HOURS FOR POSITION**: This is a remote role with one in-office day per month to aide collaboration. **GENERAL SUMMARY**: **ESSENTIAL JOB FUNCTIONS**: - Provide solutions to customer problems of complex nature to ensure customer...

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...

**JOB PURPOSE** Ensure that Acuutech delivers an effective and efficient service, ensures customer problems and issues are resolved promptly and in a timely manner to enable client satisfaction. To conduct remote support ensuring a professional image is always conveyed. Develop and maintain a relationship with every client to maximise future revenue...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Job Description & RequirementsWe are looking for an experienced IT Help Desk Analyst to join our team at ITCAN PTE. LIMITED. In this role, you will be responsible for troubleshooting and resolving technical issues reported by our users.Job Description: The IT Help Desk Analyst will be the primary point of contact for users experiencing technical...

Roles & ResponsibilitiesResponsibilities:Provide 1st Level Technical Support to users over the phone or via remote assistance tool and emails. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely manner. Required to cover on-site IT support when necessary. Any other administrations where...

**Purpose**: The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent...

**Service Desk Analyst** - Monitor enterprise IT networks, server systems and commercial clouds. - Single point of contact with customers/users, resolver groups, third party service providers and other departments - Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed...

**About the hiring company** The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team...

Service Desk Engineer Important Information Location: Singapore Job Summary As a service desk engineer, you will be responsible for fulfilling service requests, including hardware and software installations, configurations, and upgrades. You will identify and resolve root causes of technical issues, implementing permanent fixes to prevent recurrence....

About the RoleWe are seeking a skilled Service Desk Analyst to join our team at CareCone Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Direct message the job poster from Birlasoft Deputy Manager @ Birlasoft | HR Expert, Global Talent Acquisition, "An Aspiring Idiot"About Birlasoft Ltd. Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies...

**Role Summary**: As a **Deal Desk Analyst**, you will be responsible for reviewing and processing order forms, supporting sales, and ensuring efficient booking processes. You’ll play a key role in maintaining internal policies, assisting with projects, and driving strategic initiatives. **What you will do**: - Review and process order forms, ensuring...

Deal Desk Analyst Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected....

**Job no**: 521741 **Brand**: Product and Technology **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and...