Volunteer Management Executive
1 week ago
**About the role**
The Volunteer Management Executive (VME) is primarily responsible for the management of volunteers. Reporting to the Volunteer Manager (VM), the VME will play a vital role helping shape the organisation’s volunteer landscape.
**Key responsibilities**
- Onboard and coordinate volunteers for their volunteering activities
- Manage volunteer rosters and ensure that the rosters are seeing a steady stream of volunteers
- Work with the direct services teams on volunteer training
- Manage the volunteer management database and ensure that it is kept up to date
- Respond to queries relating to all volunteer matters in a timely fashion
- Build good rapport with and develop good knowledge of our volunteers
- Support the VM in the development of partnerships, policies and processes, budget-planning, and other volunteer-related matters
- Lead volunteer engagement events, i.e. appreciation events
- Conduct volunteer satisfaction surveys, collate and report findings
- Support all secretariat work and volunteer programme reporting for management and internal/external stakeholders
1. Technical competencies
- Proven track record in administrative and coordination skills, and planning ahead
- Effective verbal and written communication skills; able to adapt communication style to suit different audiences
- Proficiency with CRM software and Microsoft Office Suite
- Event coordination and management experience (physical and digital events) is a plus
2. Core competencies
- Willing and able to be present for certain volunteering sessions (evenings), and able to support during periods of emergency
- Organised and detailed-oriented, yet able to think big-picture
- Able to multi-task and deliver effectively, and possess the resilience to handle challenges relating to volunteer management
- Enjoys interacting with volunteers, and able to hold conversations
- Comfortable with interacting with people from different cultures and religions
- Unafraid to ask questions and raise concerns/potential problems early
3. Preferred achievements / characteristics
- Experience with volunteer management or familiarity with the local VWO scene is preferred
- Also open to those who have a proven track record in coordination work and administration, if there is no prior volunteer management / VWO experience
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