Customer Service Officer

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ _
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia. _
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities. _
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. _

**POSITION PURPOSE**

The Customer Service Officer will be responsible for maintaining office services by manning of reception area and attend to all enquiries organizing and supporting office operations, facilities and procedures; controlling correspondence; arranging purchase requisitions for approvals; assigning and monitoring clerical functions and IT administration. This support will be provided to both Regional and Singapore offices.

**RESPONSIBILITIES**

**Reception & Customer Support**:

- Manning of Reception area and attend to all enquiries.
- Registration of walk-in students and assigning the students to the respective counsellors.
- Create new and updating of student entries in CRM system (SAP Cloud4Customer).
- Assisting with IELTS registrations and issuing receipts for IELTS fees collected.
- Tally of daily cash and nets collection and issuing receipts for monies collected.
- Ensure tidiness and cleanliness of reception and customer touchpoints.
- Inventory management for office supplies
- Handle travel documentation for overseas visitors
- Manage agendas/travel arrangements/appointments etc. for the upper management

**Office Facilities Support and Administration**:

- Provide general administration support to the Regional and Singapore office
- Collaborate with the Country Manager & Admin Team Lead to provide effective and efficient administrative support
- Review, manage and review all office and service/equipment contract/agreements under charge. Ensure Contractors meet Service Level Agreements.
- Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately
- Implement preventive maintenance program to ensure company facilities are well-cared for and adequate to support the company’s business operations
- Ensure office safety is in compliance with regulations set by the building management
- Respond to maintenance issues immediately upon notification
- Conduct training, drills and exercises in fire safety and ensure that fire safety requirements set by SCDF are fulfilled
- Coordinate office activities and operations to secure efficiency and compliance to company policies.
- Sourcing for and liaising with suppliers and vendors for items such as print materials and corporate gifts
- Invoice and PO submissions through Concur/Ariba
- Updating both internal and external facing office notices and signages (basic)
- Mail sorting and processing
- Finance related form filing and signature collection
- Petty cash collections/ deposit/ reconciliation

**IT Service Provider Coordination**:

- Responsible for project management of IT Setup and succeeding implementation region/country specific systems
- Responsible for network administration
- Provide 1st level of troubleshoot assistance
- Work with IDP Service Desk and Vendor to provide trouble-free IT support at site
- Ensure all equipment are in good working condition at site. Eg. Support of PCs, handheld systems, printers, telephone systems, access systems
- IT, network and infrastructure system for local teams
- Ensure procurements and reconciliation follows procedures and timelines

**Ad-Hoc**:

- Support with staff engagement and wellness activities and HR administrative work.
- Support with Special Projects eg. Office Move
- Work closely with internal and external stakeholders to develop and implement workplace safety and health management policies, operations processes and best practices to achieve high performance and service levels

**WHAT WE'RE LOOKING FOR**
- Diploma/Professional Certificate in any field
- Experience in Microsoft products and desktop support
- Work experience in PC, laptop and handheld systems
- Experience in Microsoft Office, MS Outlook over MS Exchange
- Good understanding of workplace management skills
- Able to work either alone or part of a team
- Has strong communication and interpersonal skills with ability to interact with differ