Senior Customer Service Officer

1 week ago


Tanglin, Singapore Swish! Swimming Full time

_**About Us**:_

Swish Swimming is a boutique swim school located in the lush surroundings of

Dempsey area (local to Tanglin, Orchard Road). We are one of the best

infant/young children Swim Schools in Singapore and are looking for a friendly,

positive individual to join our ever-expanding Customer Service team. We are

multicultural and have a fun team environment along with being a stable business

where all employees were retained through COVID restrictions.

Training will be given on all aspects of the role.
- **Introduction**_

Your role will be the first port of call for all new and existing clients and enquiries,

A positive outlook, smiley face and can-do attitude is important and contributes to

being part of the Swish environment.
- **Required Skills/Abilities**:_
- Good at verbal and written communication skills
- Customer Service orientated.
- A good team player with a good work ethic.
- Coordinate between the coaches and clients as required
- Have a good head for scheduling and task management.
- Can multi task
- A sound knowledge of computer packages like Microsoft Office Suite, Google, Hubspot

(any sound knowledge of scheduling software)
- Can work reliably alone or under pressure in an efficient and accurate

manner
- Invoicing clients using IClass (training will be given)
- Maintain shop inventory
- Social media is your thing
- Organise parties and events
- Full Vaccinated
- Must be able to work weekends - both Saturday and Sunday
- **Education and Experience**:_

Minimum 3 years Customer Service experience and two years Office/Branch/Shop Management experience.

If you think this meets your work criteria then we would like to meet you

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Day shift
- Weekend availability

**Education**:

- Postgraduate Diploma/Certificate (required)

**Experience**:

- Customer Service/Admin: 2 years (required)

Work Location: In person



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