
Service Quality Officer
6 days ago
working hours: Monday to Friday (8.30am to 6pm)
- Monitor and manage Authority’s contact centre;
- Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;
- For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines;
- Respond to requests from operation divisions for vetting of replies within one working day;
- Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;
- Implement any other Service improvement initiatives when assigned
**Requirements**:
- Degree in mass communications, marketing, or related discipline;
- At least 3 years’ relevant experience in customer service management, call centre management or quality service management;
- Strong analytical, interpersonal and communication skills;
- Excellent command of English;
- Experience in data analytics, and/or organisation development preferred
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $2,500.00 - $3,500.00 per month
Schedule:
- Monday to Friday
Work Location: One location
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