Customer Relations Associate

**Do You Enjoy Helping Others & Creating A Fantastic Customer Experience?**

Do you want to be part of a fast-growing education company that offers a plethora of career progression opportunities? Are you someone who is systematic, efficient and meticulous?

If your answers are “Yes” to the above questions, we’ve an excellent opportunity for you.

**[About Our Company]**

Over the past 9 years, we've been breaking the mould of traditional teaching practices that no longer work as well in this day and age.

At The Pique Lab, we’re on a mission to create the **best learning experience in Singapore** when it comes to Science tuition.

**Lessons at The Pique Lab are designed based on pedagogical research, data-driven methodologies and have a purpose**: they infuse plenty of joy in learning, shorten learning curves and help students develop a genuine appreciation for Science.

Since 2013, we've grown from a pair of co-founders to a diverse team of over 80+ team members across 10 departments and have helped over 10,000 students ace their Science examinations using our **proprietary learning methodology** and **examination-centric materials**.

Aside from having **fun and highly effective lessons**, we are often known among parents for keeping up a **fantastic customer experience**. Think of us as a 5* concierge service: we're professional, highly efficient and empathetic.

**[The Role]**

We are looking for **full-time Customer Relations Associates** to help serve our fast-growing community of students. You’ll join our team at a key moment in our growth as we rapidly expand in Singapore.

As our Customer Relation Associate, you are the **mouthpiece of our brand**. You're expected to actively connect with parents within our community & help them with what they need.

During your career with us, you will **pick up valuable skills in Communication, User Experience Design, Digital Marketing and Data Protection**. For ambitious and capable team members, we’re also happy to groom you to become part of our management team where you develop and manage other team members.

As a progressive organisation, we invest heavily in technology & have been successful at automating plenty of workflows. When you join us as a Customer Relations Associate, we’re NOT going to put you in a traditional ‘receptionist’ role where you sit there and wait for things to happen. Instead, we’ll work together with you to hustle and make things better.

**[Responsibilities]**

We're looking for a self-motivated individual who is capable of taking care of our customers' needs and develop our community into a prosperous one:

- Deliver an enjoyable and smooth frontdesk experience for our customers
- Be well-versed with the organisation’s products to provide appropriate recommendations to customers (... when you join our team, you don't have to hard-sell our courses & there're no sales targets to hit)
- Attend to feedback and enquiries professionally and resolve any issue/complaints that are raised
- Assist with the fulfilment of e-commerce orders and inventory management
- Assist the digital marketing team in the smooth execution of customer acquisition campaigns
- And many other growth opportunities... (Too many to list down here.)_

**[The Type Of Person We're Looking For]**

We’d love to have a chat with you if you meet the following criteria:
**Required**:

- **Strong Communication Skills**: You should be able to communicate effectively with our customers in written & spoken English. (We don’t need you to speak in Queen’s English. You will be fine so long as your grammar is accurate and you sound comprehensible.)
- **Results-Focused, Patient & Understanding**: Dealing with customers with varied expectations is part and parcel of the job. Each and every customer is unique & we need team members who are patient and understanding.
- **Strong Perseverance**: You must be committed to mastery and be willing to put in the hard work to learn as much as possible. We'll work with you to gain the skills you need, but we can't clap with one hand
- **Commitment To The Role**: You should be able to commit to working three weekdays and two weekends. The best part about our working arrangement is that you get to sleep in or run your errands & start your day at 12PM on weekdays

**Good To Have**:

- **Intense Passion In What You Do**: You should ideally have an unwavering commitment towards delivering an amazing customer experience.
- **Prior Customer Service Experience**: A background in Marketing, Communications, Business or Public Relations is preferred. If you've prior experience managing a frontdesk in an education, medical, fitness, retail or hospitality environment, that’s a huge plus.

**[How We Take Care Of You]**
- Competitive Remuneration
- Annual Performance Bonus (... up to 3 months for outstanding performers)
- Career Progression Opportunities (We're on a fast-growth trajectory. If you're a stellar performer and are