Case Manager, Customer Care, Customer Experience Management

**JOB DESCRIPTION** The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer Care team. This team is responsible for overseeing and...

**JOB DESCRIPTION** The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer Care team. This team is responsible for overseeing and...

**Job Snapshot**: **Employee Type**: - Full-Time- **Location**: Singapore- **Job Type**: - Other- Oversee the daily operations of the Quality Service Management (QSM) team and ensure that the Service Levels and KPIs are met - Prepare and update on operational metrics on a regular basis to Senior Management, as well as when required on an ad hoc basis -...

[What the role is] Assistant Manager/ Manager, Customer Care [What you will be working on] - Drive digital transformation programme for the end-to-end customer experience journey and the Customer Services Officers’ Work Process Experience for the Customer Care Unit - Plan and implement new business IT solutions, as well as enhancing existing portal and...

COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

**Main Duties & Responsibilities** - Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre. - Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities. - Train a team of Customer Service Assistants to maintain and...

Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. - Identify guest reservation needs and follow sales...

**Customer Care Specialist** - **Central Singapore**: - **Budget up to $5000**: - **MNC Bank** **Roles & Responsibilities**: 1. Customer Experience - Service & Complaints Handling - Using the preferred channel to communicate and provide responses where appropriate to general or account-related enquiries initiated by customer - Handle simultaneous channel...

About Cigna Singapore Cigna is a global health solutions company dedicated to improving the health, well-being and peace of mind of those customers we serve. We understand our customers and work together to help them achieve healthier, more secure lives. Cigna’s extensive network of doctors and hospitals worldwide, including its partnership with large...

**OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: Singapore Sports Hub is looking for an Executive, Customer Care who will be responsible to monitor and manage Customer Care key performance indicators, procedures and reporting. He/ She will play a key role in delivering training sessions to new hires and current employees,...

At MONOKEI, we believe in delivering good things for everyone. As the Customer Care Manager, you will lead a team of like-minded individuals and collaborate with Product, Operations and other teams to deliver a one-of-a-kind customer experience. **i. Roles and Responsibilities Responsibilities may include but are not limited to: - Build and lead a team of...

*** The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. **Job summary** - Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property...

**5.5days work week**: - **Balestier/Clementi**: - **$2600 - $3500** **Job description**: - Assist in carrying out administrative work in the delivery of advisory services to patients and their families. - This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather...

**Company’s Profile** Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform...

Kite is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams. **For Current Kite Pharma Employees and...

*** - Serve guests from around the world as they embark on their travel journey. - Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. **JOB RESPONSIBILITIES** - Processing reservation...

-Family Group: Allied Health **Case Manager** **Challenges** You will work within a multidisciplinary team to ensure continuity of holistic patient care, by assessing and evaluating needs of the patient, and planning, coordinating, implementing and monitoring the solutions to address those needs and to participate in other clinical care activities. As a...

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.Responsibilities:•Customer Care: Creating tickets and resolving customer cases.•Customer Communication: Delivering comprehensive, seamless customer support from...

**Job Scope**: - Manage the Senior Care Centre and take charge of its day-to-day operations. - Maintain a high level of customer service and client engagement. - Manage the conduct of client assessments during admissions and periodic reviews. - Oversee the updating of clients’ Individual Care Plan [ICP]. - Conduct multidisciplinary case discussions. -...

**Responsibilities** - Provide professional customer care support on a 24x7 basis for general enquiry, billing support and technical troubleshooting. - Provide resolution related to all company’s services such as Mobile, Broadband, Digital Voice, TV and all other Value-Added Services (VASes) on a timely manner within Service Level Agreement from all...