Customer Experience Executive

2 weeks ago


Singapore APM PROPERTY MANAGEMENT PTE. LTD. Full time

**Main Duties & Responsibilities**
- Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre.
- Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities.
- Train a team of Customer Service Assistants to maintain and improve the customer experience standards
- Liaise and conduct the necessary training with vendor to ensure consistency in the service provided
- Assist with marketing related campaign and coverage of duties within the customer experience team
- Strategize and conduct open survey to monitor and maintain the service standards
- Respond to customer enquiries by providing the necessary information and obtaining customer feedback to fine tune processes and resolve complaints within specified time frames.
- Manage open incident cases to ensure that appropriate action is taken in a timely manner to close and archive case records securely.
- Coordinate with cross functional teams to ensure that retail processes are in place and effectively communicated internally, and externally (partners, merchants and vendors) for efficient feedback or incident management.
- Perform secondary checks on approved member receipts for Suntec+ Lifestyle Program to prevent fraudulent activities and abuse of the Suntec+ rewards program
- Prepare the necessary reports and documents (monthly audit logs, etc.) with high accuracy and within stipulated submission deadlines.
- Monitor and report the KPI metrics captured on the Business Intelligence platform to support the measurement of campaign success.
- Act as a key customer interface for all customer related inquiries
- Support with any other ad-hoc tasks as assigned

**Requirements**:

- Organised with a strong task management ability and meticulous with an eye for detail
- Preferably 1 year’ experience in a service-related executive role
- Strong in language and efficient in both written and verbal communications
- A strong team player with a positive attitude and driven to meet the targeted response time
- Thrives in a multi-tasking environment
- Committed in improving customer service standards and delivery
- Able to work in fast-paced environment and has a passion for service
- Capable of supervising and motivating a team



  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...


  • Singapore Miraco Nutripharm Full time

    Job Highlights: - Exciting career opportunity in the fulfilling healthcare industry - Ability to spearhead and contribute to company's growth - Results driven environment with progression opportunities **Job Description**: Miraco Nutripharm is hiring for the position of Customer Experience Executive. As we relocate our office premises, Miraco Nutripharm...


  • Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    Founded by a team of Doctors frustrated with the current state of Men's Healthcare, The company is dedicated to providing personalized, discreet, and holistic men's health solutions. Role Description This is a full-time on-site role for a Customer Experience Executive in Singapore. The Customer Experience Executive will be responsible for ensuring customer...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,400 - $2,600 Per Month **Date Posted** 18 minutes ago Additional Details **Job ID** 13847 **Job Views** 1 **Job Description**: Roles & Responsibilities We are looking for Customer Experience Executives who are self-starters with a can-do solutions focused attitude,...


  • Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesCompany DescriptionFounded by a team of Doctors frustrated with the current state of Men's Healthcare, this clinic is dedicated to providing personalized, discreet, and holistic men's health solutions. Located in Singapore, this clinic aims to redefine Men's Health experiences for the better.Role DescriptionThis is a full-time on-site...


  • Singapore WORLD MODE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesCompany DescriptionFounded by a team of Doctors frustrated with the current state of Men's Healthcare, this clinic is dedicated to providing personalized, discreet, and holistic men's health solutions. Located in Singapore, this clinic aims to redefine Men's Health experiences for the better.Role DescriptionThis is a full-time on-site...


  • Singapore Kiztopia Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...


  • Singapore Kiztopia Services Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...


  • Singapore THALES DIS (SINGAPORE) PTE. LTD. Full time

    About the RoleWe are seeking an experienced Executive - Customer Experience to join our team. As a key member of our Sales department, you will be responsible for delivering exceptional customer experiences and driving business growth. Your main objective will be to develop and maintain strong relationships with our customers, understanding their needs and...


  • Singapore KIZTOPIA SERVICES PTE. LTD. Full time

    Kiztopia is a successful start-up and the biggest indoorchildren playground in Singapore We are seeking a passionate andcustomer-centric Customer Experience Executive to join our team inSingapore. As the Customer Experience Executive, you will play akey role in ensuring exceptional customer satisfaction and loyaltyby delivering a positive and personalized...


  • Singapore LAC Global (Singapore) Pte. Ltd. Full time

    We are seeking a talented E-Commerce Nutritionist and Customer Relations Executive to join our LAC Global (Singapore) Pte. Ltd. team.In this role, you will be responsible for creating exceptional service experiences online, promoting health and wellness topics, and supporting customer service across all online channels.As a key member of the E-Commerce team,...


  • Singapore LVMH Full time

    **Poste** **Customer **Experience Executive****: - based in Singapore** Client experience **CRM** - Develop, implement and monitor CRM initiatives - Build local CRM roadmap, I sync with HQ Client strategy - Support global EDM, and propose local EDM - Support Clienteling transformation to drive loyalty - Monitor CRM Kpis on Sales Force’s **CLIENT...


  • Singapore CLIMASHIELD SOLUTIONS PTE. LTD. Full time

    Job Title: Customer Experience Executive **Job Description**: We are looking for someone who enjoys interacting with clients and making their experience with our company great. As an expert in our products and services, you will be well positioned to help our clients make purchasing decisions based on their needs. You will be the main point of contact for...


  • Singapore Kiztopia Pte Ltd Full time

    **Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...


  • Singapore THE FROSTED CHICK Full time

    Maintain smooth front facing operations. Work well under pressure. Takes initiative. Arrange logistics for deliveries and ensuring orders are sent out on time. Schedule, execute and engage with customers and following on social media through content creation and brand awareness campaigns. Conceptualise campaigns and track performances with the goal of...


  • Singapore CORE COLLECTIVE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.About Core Collective:Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and...


  • Singapore EXPERIENCE MATTERS PTE. LTD. Full time

    About Experience Matters:Experience Matters Pte. Ltd. is a leading event agency based in Singapore that specializes in creating immersive experiences for clients and their audience.We have had the privilege of working with prominent government meetings involving world leaders, industry movers and shakers, as well as Fortune Global 500 companies around the...


  • Singapore PIRANHA PTE. LTD. Full time

    **Customer Experience Executive Piranha Profits is looking for a dynamic and passionate teammate to join us! Do you have a keen interest in event management? Do you enjoy talking to people from all walks of life? Do you have an insatiable thirst for new knowledge? Most importantly, are you always on the go and ready to take on challenges? If this sounds...


  • Central Singapore Funding Societies | Modalku Group Full time

    **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by...


  • Singapore Logistics Executive Full time

    Customer Relationship Manager An experienced KAM is need to take the next step in their career and lead a team of 2-3 KAM's and also a small customer service team for this leading European logistics company which specialises in Luxury Fashion distribution and also FMCG distribution. Working across a small portfolio of clients, you will be spearheading the...