Case Manager, Customer Care, Customer Experience Management

Case Manager, Customer Care, Customer Experience Management Job Description The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer...

**JOB DETAILS** **Job Type** - Permanent **Position Level** - Manager **Qualification** - Diploma **Discipline** - Banking **Specialization** - Customer Experience **Sector** - Corporate Office **Experience** - 5 - 10 years **Salary** - Undisclosed **JOB DESCRIPTION** - The Maybank Customer Experience Management department’s charter is to...

**JOB DESCRIPTION** The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer Care team. This team is responsible for overseeing and...

JOB DESCRIPTION The Maybank Customer Experience Management department's charter is to transform the customer experience bank-wide and improve satisfaction across segments and touchpoints. We have an exciting opportunity for an experienced, skilled, and self-motivated individual to join the Customer Care team. This team is responsible for overseeing and...

COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

**Job Snapshot**: **Employee Type**: - Full-Time- **Location**: Singapore- **Job Type**: - Other- Oversee the daily operations of the Quality Service Management (QSM) team and ensure that the Service Levels and KPIs are met - Prepare and update on operational metrics on a regular basis to Senior Management, as well as when required on an ad hoc basis -...

COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

[What the role is] Assistant Manager/ Manager, Customer Care [What you will be working on] - Drive digital transformation programme for the end-to-end customer experience journey and the Customer Services Officers’ Work Process Experience for the Customer Care Unit - Plan and implement new business IT solutions, as well as enhancing existing portal and...

COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

Roles & ResponsibilitiesProcess reservation requests and support of basic loyalty and customer care requests. Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels. Create an effortless experience and build raving brand fans by answering questions about property facilities,...

Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. - Identify guest reservation needs and follow sales...

**Main Duties & Responsibilities** - Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre. - Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities. - Train a team of Customer Service Assistants to maintain and...

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank. As a **Customer Care Specialist** you'd...

**Customer Care Specialist** - **Central Singapore**: - **Budget up to $5000**: - **MNC Bank** **Roles & Responsibilities**: 1. Customer Experience - Service & Complaints Handling - Using the preferred channel to communicate and provide responses where appropriate to general or account-related enquiries initiated by customer - Handle simultaneous channel...

*** The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. **Job summary** - Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property...

*** The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. **Job summary** - Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property...

About Cigna Singapore Cigna is a global health solutions company dedicated to improving the health, well-being and peace of mind of those customers we serve. We understand our customers and work together to help them achieve healthier, more secure lives. Cigna’s extensive network of doctors and hospitals worldwide, including its partnership with large...

**OUR PARTNER**: Spectra Singapore **DEPARTMENT**: Customer Care **OVERVIEW** ***: Singapore Sports Hub is looking for an Executive, Customer Care who will be responsible to monitor and manage Customer Care key performance indicators, procedures and reporting. He/ She will play a key role in delivering training sessions to new hires and current employees,...

At MONOKEI, we believe in delivering good things for everyone. As the Customer Care Manager, you will lead a team of like-minded individuals and collaborate with Product, Operations and other teams to deliver a one-of-a-kind customer experience. **i. Roles and Responsibilities Responsibilities may include but are not limited to: - Build and lead a team of...