Receptionist and Facilities Admin

JLL supports the Whole You, personally and professionally.
Receptionist and Facilities Admin
Work Dynamics - Integrated Facilities Management
**Location**: CBD
Role Purpose
The Receptionist and Facilities Admin are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Receptionist and Facilities Admin must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.
What this job involves
Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
Provide timely, accurate & personalized response to meetings and events enquiries
Work flexibly in different settings as part of a the team
Coordinate the daily updating of room booking displays in line with local/regional processes
Play a key part in supporting onsite space audits and walk-the-store processes
Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Experience in reception, concierge or related field
Previous catering or hospitality experience is desirable
Excellent people skills and ability to interact with a wide range of client staff and demands
Previous experience of working within a high profile corporate environment
Facilities Management exposure would be beneficial
Fluency in English and local language
Strong PC literacy and proven ability to manage daily activities using various systems.
Very high attention to detail
Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
Ability to maintain professionalism at all times and be an ambassador of the team.
Be an excellent team player with the want to go above and beyond for each other
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core