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IT Customer Support Intern

2 weeks ago

Downtown Core, Singapore FOMO Pay Pte. Ltd. Full time

**Key Responsibilities**:

- Assist merchants in resolving issues related to products or services provided
- Maintain regular communication with merchants to gather feedback on product/service quality
- Supervise all post-sales services offered to merchants
- Develop and optimize processes, tools, and systems for support and service
- Demonstrate an in-depth understanding of products, functions, features, and benefits
- Uphold quality control by establishing and maintaining technical operations standards
- Assist in technical aspects and collaborate with internal IT colleagues

**Requirements**:

- Diploma or Degree in Engineering or possess relevant technical experience
- Proficient in both English and Chinese, enabling effective communication with merchants in both languages
- Strong follow-up capabilities to ensure seamless customer support
- Strong sense of responsibility and self-motivation in all tasks undertaken
- Ability to multi-task and work effectively and efficiently in a fast-paced environment

**Job Type**: Internship
Contract length: 3 months

Pay: $800.00 - $1,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person