Current jobs related to Ksea Technical Helpdesk Digital Team Lead - Singapore - Kone
-
Helpdesk Lead
2 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeThis is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...
-
Helpdesk Lead, Corporate It
7 days ago
Singapore Sea Limited Full timeEngineering and Technology - Corporate IT, Singapore - Experienced (Team Lead) - Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational...
-
Technical Helpdesk Engineer
2 weeks ago
Singapore ZENTACT SYSTEMS PTE. LTD. Full time**Position: Technical Helpdesk Engineer** **Duration: Permanent** **Location: Singapore **Responsibilities**: - Perform basic troubleshooting based on SOP and guides - Escalate tickets to next level and ensure resolution within Service Level Agreement - Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and...
-
Helpdesk Team Lead
4 days ago
Singapore Good Job Creations Pte Ltd Full timeManage a Servicedesk team of 1st line Offshore Helpdesk team and 2x Onsite engineers for daily incident/request cases from customer end users - Liaise with different Back end Infra, Network and Application team for incident/problem resolution - Review to ensure cases are handled by Servicedesk team according to SLA defined - Consolidate and generate report...
-
IT Helpdesk Technical Specialist
2 days ago
Singapore beBeeTechnical Full time $40,000 - $80,000IT Helpdesk Agent RoleThe role of the IT Helpdesk Agent involves working closely with end-users, IT support staff and vendors to ensure timely resolution of issues reported and requests submitted.">Key Responsibilities:Provide technical assistance to end-users via phone calls, emails and remote desktop sessions.Troubleshoot complex IT queries and requests in...
-
IT Helpdesk
4 days ago
Singapore Selby Jennings Full timeOur client is a growing investment management firm in Asia, seeking a Senior IT Helpdesk based in their Singapore office. Responsibilities of IT Helpdesk: Provide on-site and technical support to end users in Singapore and global offices. Serve as the SME for all IT functions, covering end-to-end IT support. Manage software, hardware, IT policies, risk...
-
Helpdesk Team Leader
5 days ago
Singapore beBee Leadership Full time $90,000 - $120,000Job Title: Helpdesk Team LeaderAbout this role:This is an exciting opportunity to take on a leadership position in our helpdesk team. As a Helpdesk Team Leader, you will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed efficiently and effectively.About your role:You will oversee a team of Level 1 and...
-
Singapore EUGENE SOO TRAINING CONSULTANCY PTE. LTD. Full time**Job Description**: **Responsibilities**: - Be the knight in shining armor for users experiencing technical issues, inquiries, or requests, both general IT-related and Microsoft 365-specific. - Help users navigate the digital landscape by assisting with basic account setup, configuration, and access management for Microsoft 365 services. - Call for...
-
Helpdesk Manager
7 days ago
Singapore ASIAN DOLLS Full time**Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...
-
Team Lead
1 week ago
Singapore NE Digital Full timeCOMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...
Ksea Technical Helpdesk Digital Team Lead
2 weeks ago
**Did you know KONE moves over one billion people every day? We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.**
**Why this role?**
The role is part of Technical Help Desk (THD) organization.
**What will you be doing?**
Operative activities:
- Evaluate and coordinate issues from customer, sales teams and field operations.
- Responsible of the digital issue resolution end to end processes.
- Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
- Proactively check that support tickets escalated from/to IT are followed and required actions done.
- Monitor 24/7 DTU installation status for lift/Esc.
- Follow up with MM/OM on the backlog and get their plan for the installation.
- To monitor the device stock level in GSS and make plan for the material procurement.
- Proactively monitor the timely closure of all SN and work with MM if there are any issues to close the SN.
- Proactively monitor the SN for critical equipment’s and advise OPS team for actions to be taken.
- Data collection from 24/7 for AMR contracts existing/ New customers.
- Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
- Lead the weekly meeting on SN and repeated callouts.
- Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
- To contribute any other new initiatives initiated by the country to improve the operation efficiency.
- Training for the planner group technician on digital solutions.
- To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
- To support on DMP implementation for service operations.
Customer onboarding:
- Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
- If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
- Ensure that customer site and administrator users are correctly created and maintained
Be specialist of solution configurations and commissioning:
- Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
- Support NEB-SEB handover process for the digital services
Competence development activities:
- Support in learning and training
- Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.
- Identify the need for training together with L&D, help with relevant training material
- Train The Trainers to ramp up the local field competencies related to IOT devices commissioning and testing.
- Communicate and train new services and solution updates based on product releases
- Create excitement of the digital services in the sales and operations in co-operation with Offering management
- Cloud Data analysis on problematic equipment and recommend preventive actions on the field; add on Tasks apart from regular based maintenance.
Digital community activities:
- Actively participate in Digital Champions network and other IOT network communities
- Support and perform tests when required from Global team to improve digital services
- Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
- Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
- Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
- Supporting localization of THD Helpdesk & KC3 Call center support articles if needed
**Are you the one?**
- Bachelor’s degree in Engineering or other relevant field
- IT literacy
- Flexibility and willing to travel to Southeast Asia countries
- Fluent local language skills and good level of English
- Working experience with digital solutions or services
- Customer service mindset
- Good communication and interpersonal skills
- Good knowledge and understanding of digital systems, cybersecurity and technologies overall
- Ability to seek information and learn about new digital technologies independently
- Ability to see from end users’ perspective
- Ability to explain technical complex situations in an understandable way to people who are not digital literate
- Project management skills an asset
- Understanding of processes related to change and change management
- Genuine interest in processes, methods and tools in own specialist area.
**What’s On Offer**
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and
