Join Our Team As An IT Helpdesk Support Superhero

3 days ago

Singapore EUGENE SOO TRAINING CONSULTANCY PTE. LTD. Full time

**Job Description**:
**Responsibilities**:

- Be the knight in shining armor for users experiencing technical issues, inquiries, or requests, both general IT-related and Microsoft 365-specific.
- Help users navigate the digital landscape by assisting with basic account setup, configuration, and access management for Microsoft 365 services.
- Call for reinforcements when faced with more complex Microsoft 365 issues, escalating them to Level 2 or specialized support teams for further investigation.
- Keep a record of your heroic deeds by logging and tracking all support incidents and service requests in our trusty helpdesk ticketing system.
- Unite with other IT team members to troubleshoot general IT-related problems like network connectivity, hardware issues, or software installations.
- Stay ahead of the game by staying informed about the latest Microsoft 365 updates, features, and best practices, and sharing this wisdom with end-users.

**Requirements**:

- Possess the heart of a hero with a high school diploma or equivalent education.
- Battle-tested experience in an IT Helpdesk or technical support role, with a focus on providing top-notch customer service.
- Communicate with the eloquence of a true superhero, effectively conveying technical concepts to non-technical users.
- Troubleshooting skills that rival the likes of Sherlock Holmes to diagnose and defeat common Microsoft 365 issues.
- Embrace the chaos of a fast-paced environment, multitasking like a pro and prioritizing tasks with ease.
- Familiarity with helpdesk ticketing systems and basic IT support tools that give you the edge.
- Bonus points for wielding certifications like Microsoft 365 Fundamentals or being a Microsoft Certified: Modern Desktop Administrator Associate.

**Benefits**:

- Annual Medical Leaves to ensure your well-being.
- Recharge your powers with ample Annual Leave.
- Enjoy Good Group Employee benefits that make you feel appreciated.
- Receive a Performance Bonus that recognizes your heroic efforts.

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