L1 Helpdesk Support

2 days ago

Singapore AvePoint Full time

**Beyond Secure.**

**L1 Helpdesk Support**:
**Location**: Singapore
**Employment Type**: Full-Time
**Start Date**: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

**Key Responsibilities**:

- Log, track, and follow up on support tickets to ensure timely resolution.
- Escalate issues to the appropriate technical team when required.
- Maintain accurate records of service requests and communications.
- Ensure a high level of customer service and follow-up.

**Requirements**:

- No prior technical background is required - training will be provided.
- Good communication and interpersonal skills.
- Detail-oriented and able to follow standard operating procedures.
- Able to work independently and as part of a team.
- Singaporean only

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