L1 IT Support Engineer

5 days ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,000 - $2,800 Per Month**Date Posted**
- 2 hours agoAdditional Details

**Job ID**
- 88892**Job Views**
- 1Roles & Responsibilities

Working days & hours: 5 days, 9am-6pm

**Responsibilities & Tasks**
Customer Service
- Delight our Clients with a Friendly, Quick and Helpful Experience.
- Provide the Client with basic remote troubleshooting.

Use of our Ticketing System
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service. Requests. Managing and recording all work though our Ticketing System.
- Make sure that Client Documentation in well maintained.
- Split tickets that have several issues into their own individual ticket.
- Make sure that tickets aren’t “stale” throughout the process.

Use of our Monitoring & Management Tool
- Review regularly scheduled/automated actions as indicated by our Processes.

Project Work
- From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery.

Communication, Reporting & Risk
- Escalate tickets that require Senior Helpdesk Engineer support.
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
- Submit Timesheets & Expense reports as indicated on their SOPs.
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients.

Teamwork
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues.
- Identify opportunities for improvement and make constructive suggestions for change. Contribute to the process of innovative change effectively.
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager.

Tags

l1

it

support

engineer

6405

  • L1 production Support Engieer

    5 days ago

    Singapore Cognizioni IT Solutions LLC Full time

    Role : L1 Production Support Engineer Location : Singapore Full Time Description: Role Summary The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job monitoring, incident handling, and coordination with L2/L3...

  • L1 IT Support Engineer

    5 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,000 - $2,800 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 88892 **Job Views** 1 **Job Description**: Roles & Responsibilities Working days & hours: 5 days, 9am-6pm **Responsibilities & Tasks** Customer Service Delight our Clients with a...

  • L1 Support Engineer

    2 weeks ago

    Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

    We are seeking an **L1 Support Engineer**to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors. **Key Responsibilities**: - Monitor and maintain systems (hardware &...

  • Desktop Support Engineer L1

    1 week ago

    Singapore Ensoft Full time

    Role: L1 Desktop Support Engineer Experience: 2- 5 years **Job Types**: Full-time, Contract Contract length: 12 months Pay: From $3,000.00 per month

  • L1 Support Engineer

    7 days ago

    Singapore Epergne Solutions Full time

    Join to apply for the L1 Support Engineer role at Epergne Solutions Responsibilities: Manage patching and vulnerability assessments for infrastructure across data centers. Apply patches on Database systems (MSSQL, Oracle) and Linux servers. Monitor systems for successful patch deployment; generate compliance and effectiveness reports. Perform daily health...

  • L1 Support Engineer

    2 weeks ago

    Singapore TekisHub Consulting Services Full time $104,000 - $130,878 per year

    We are seeking an L1 Support Engineer to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors.Key Responsibilities:Monitor and maintain systems (hardware & software) to...

  • L1 Support Engineer

    7 days ago

    Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

    We are seeking an L1 Support Engineer to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors.Key Responsibilities: Monitor and maintain systems (hardware & software) to...

  • L1 Support Engineer

    3 days ago

    Singapore TekisHub Consulting Services Full time

    We are seeking an L1 Support Engineer to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors. Key Responsibilities: Monitor and maintain systems (hardware & software)...

  • L1 IT Support Engineer

    1 day ago

    Singapore SSquad Global Full time

    **Job Opening: L1 IT Support Engineer - Onsite (Woodlands, Singapore)** **Location**: Woodlands Office, Singapore **Employment Type**: Full-time (Payroll: Ssquad Deployed to client ) 1 yrs Renewable Contract **Support Hours**: Office Hours (8:00 AM - 5:00 PM) **Support Level**: Level 1 (L1) **Language Requirement**: English **Role Overview**: **Key...

  • IT Infrastructure Support Engineer

    2 weeks ago

    Singapore beBeeInfrastructure Full time $4,500 - $6,000

    **IT Infrastructure Support Engineer - L1 Role Summary:**Our organization seeks a skilled and proactive IT Infrastructure Support Engineer - L1 to manage and support the day-to-day IT infrastructure and systems. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.**Key Responsibilities:**Excellent...