
L1 IT Support Engineer
2 weeks ago
**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,000 - $2,800 Per Month**Date Posted**
- 2 hours agoAdditional Details
**Job ID**
- 88892**Job Views**
- 1Roles & Responsibilities
Working days & hours: 5 days, 9am-6pm
**Responsibilities & Tasks**
Customer Service
- Delight our Clients with a Friendly, Quick and Helpful Experience.
- Provide the Client with basic remote troubleshooting.
Use of our Ticketing System
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service. Requests. Managing and recording all work though our Ticketing System.
- Make sure that Client Documentation in well maintained.
- Split tickets that have several issues into their own individual ticket.
- Make sure that tickets aren’t “stale” throughout the process.
Use of our Monitoring & Management Tool
- Review regularly scheduled/automated actions as indicated by our Processes.
Project Work
- From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery.
Communication, Reporting & Risk
- Escalate tickets that require Senior Helpdesk Engineer support.
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
- Submit Timesheets & Expense reports as indicated on their SOPs.
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients.
Teamwork
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues.
- Identify opportunities for improvement and make constructive suggestions for change. Contribute to the process of innovative change effectively.
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager.
Tags
l1
it
support
engineer
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