L1 IT Support Engineer

5 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$2,000 - $2,800 Per Month

**Date Posted**

2 hours ago

Additional Details

**Job ID**

88892

**Job Views**

1

**Job Description**:
Roles & Responsibilities

Working days & hours: 5 days, 9am-6pm

**Responsibilities & Tasks**
Customer Service
Delight our Clients with a Friendly, Quick and Helpful Experience.
- Provide the Client with basic remote troubleshooting.

Use of our Ticketing System
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service. Requests. Managing and recording all work though our Ticketing System.
- Make sure that Client Documentation in well maintained.
- Split tickets that have several issues into their own individual ticket.
- Make sure that tickets aren’t “stale” throughout the process.

Use of our Monitoring & Management Tool
Review regularly scheduled/automated actions as indicated by our Processes.

Project Work
- From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery.

Communication, Reporting & Risk
- Escalate tickets that require Senior Helpdesk Engineer support.
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
- Submit Timesheets & Expense reports as indicated on their SOPs.
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients.

Teamwork
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues.
- Identify opportunities for improvement and make constructive suggestions for change. Contribute to the process of innovative change effectively.
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager.

Tags

l1

it

support

engineer

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